Melissa Johnson
Sterling Heights,MI
Summary
Accomplished Operations Manager specializing in facility management, team supervision, and schedule optimization. Expertise in enhancing service standards, training staff, and streamlining daily operations within fitness and retail environments. Proven ability to deliver exceptional member service and improve workflow efficiency.
Overview
22
22
years of professional experience
Work History
Manager
Elite Fit Fitness & Performance
Fraser, MI
06.2022 - Current
- Oversaw daily operations for fitness and performance training center, ensuring smooth functionality and high service standards.
- Supervised coaches, trainers, and front desk staff to maintain effective team collaboration and service delivery.
- Coordinated client session, class, and facility booking schedules to optimize resource allocation and enhance client experience.
- Trained staff on member service and gym procedures.
Graphic Designer
Stunner Graphix
Fraser, Michigan
01.2011 - 05.2022
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created print layouts for brochures, flyers, and posters
- Collaborated with clients to refine concepts, implement revisions, and secure approvals
- Proposed design ideas to align project goals with client expectations
- Defined size and layout of copy material, selecting font styles and sizes for optimal visual impact
- Prepared garments for printing and final packaging.
- Operated screen printing presses for custom apparel orders.
Manager/Cashier Team Lead
Milan dollar mart
Detroit, Michigan
01.2005 - 01.2011
- Supported cashier operations for retail front-end service, helping keep transaction processing efficient.
- Monitored cash handling and register balancing procedures to support accuracy and compliance.
- Assisted with training cashiers on proper cash handling procedures.
- Trained cashiers on register procedures, cash handling, and store policies.
- Trained cashiers on POS system use and customer service.
- Assigned tasks to cashiers during busy shifts and monitored lane coverage during peak periods.
- Processed returns, exchanges, and price checks through point-of-sale systems.
Education
High School Diploma -
Clintondale High School
Clinton Township, MI05-1999
Skills
- Operational management
- Facility operations
- Schedule optimization
- Staff scheduling
- Team supervision
- Customer relationship management
- Member service
- Problem solving
Timeline
Manager
Elite Fit Fitness & Performance
06.2022 - Current
Graphic Designer
Stunner Graphix
01.2011 - 05.2022
Manager/Cashier Team Lead
Milan dollar mart
01.2005 - 01.2011
High School Diploma -
Clintondale High School