Melissa Johnson
LOLLIPOP LEARNING CENTER and TLC
Hurlock,MD
37
years of professional experience
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Medical Assistant
4 Years- Prepares examination rooms by ensuring cleanliness and stocking necessary supplies
- Takes vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performs basic laboratory tests including collecting specimens and conducting routine tests
- Manages patient medical records by accurately documenting information in electronic health record systems
- Schedules appointments for patients, coordinating with other departments as needed
- Provides exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educates patients on medication instructions, post-treatment care, and preventive measures
- Supports front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensures compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Assist with administrative tasks such as filing documents or processing paperwork
- Maintains a clean and organized work area to ensure safety and efficiency in daily operations
Substitute Teacher
5 Years 4 Months- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Provided one-on-one assistance to students who required additional support or clarification
- Maintained accurate records of student attendance, grades, and progress for reporting purposes
- Communicated effectively with parents/guardians regarding student performance and behavior as needed
- Ensured a safe environment by enforcing school policies on safety protocols during emergencies
Kitchen Prep Cook
1 Year- Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
- Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
- Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
- Collaborated with the kitchen team to ensure timely delivery of food orders while maintaining quality standards
- Maintained a clean and organized work station, adhering to safety guidelines and minimizing accidents or injuries
Owner/Operator
12 Years- Owner/Operator of a successful family daycare business for 12 years
- Worked with children ages 6 weeks - 13 years of age and their families
- Implemented behavior management strategies to promote positive classroom behavior and create a safe and inclusive learning environment
- Collaborated with parents to provide regular updates on student progress and address any concerns or questions they may have had
- Developed and implemented age-appropriate lesson plans for preschool students, fostering their cognitive, social, and emotional development
- Organized field trips and educational outings to enhance the curriculum and provide real-world experiences for students
- Promoted early literacy skills by introducing phonics instruction, sight word recognition exercises, and guided reading sessions
- Encouraged physical activity through structured outdoor playtime activities that promoted gross motor skills development
- Participated in professional development opportunities such as workshops, conferences, or courses to stay updated on best practices in early childhood education
- Implemented positive reinforcement techniques such as praise, rewards, or certificates to motivate and encourage student achievement
- Supported the social-emotional development of students by teaching conflict resolution skills, empathy, and emotional regulation strategies
Manager
2 Years 10 Months- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Mental Health Specialist
6 Years- Provided individual counseling sessions to clients, utilizing evidence-based therapeutic techniques and interventions
- Conducted comprehensive assessments of clients' mental health needs, including diagnostic evaluations and treatment planning
- Collaborated with a multidisciplinary team to develop personalized treatment plans for clients based on their specific goals and needs
- Facilitated group therapy sessions focused on topics such as stress management, coping skills, and interpersonal relationships
- Implemented crisis intervention strategies to support clients in times of acute distress or psychiatric emergencies
- Monitored client progress through regular check-ins and evaluation of treatment outcomes, adjusting interventions as necessary
- Maintained accurate and confidential client records in compliance with legal and ethical standards
- Educated clients about mental health conditions, symptoms, and available resources to promote self-advocacy and empowerment
- Fostered positive working relationships with colleagues through effective communication, collaboration, and teamwork
- Served as an advocate for individuals experiencing mental health challenges within the healthcare system
- Demonstrated proficiency in administering standardized psychological assessments for diagnostic purposes
- Counseled families or caregivers of individuals receiving mental health services regarding coping strategies or resources available
- Educated family members about the importance of supporting their loved ones' mental health and seeking appropriate care
- Collaborated with psychiatrists or other medical professionals to coordinate integrated care for clients with co-occurring disorders
- Utilized electronic health record systems to document client progress, treatment plans, and interventions
Kitchen Lead
11 Years 5 Months- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
- Streamlined meal preparation processes, resulting in reduced wait times for customers.
- Developed new menu items, incorporating seasonal ingredients and current food trends.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Collaborated with clients to plan event venues, menus and budgets.
Assistant Teacher
2 Years 2 Months- Explained expectations clearly and consistently enforced rules for children's behavior
- Supervised classroom to maintain behavioral control and encourage learning
- Enforced school rules for optimal child health, safety, and education
- Observed children to assess developmental strengths and needs
- Worked with leadership team to manage parent-teacher conferences, student evaluations, and special events
- Maintained attendance records and documented other relevant information in student files according to district standards
- Collaborated with lead teacher to identify and address students' behavioral issues
- Supervised children to maintain classroom safety and order during short teacher absences
- Supervised students in classrooms, cafeterias, halls, schoolyards, and on field trips
- Maintained detailed and accurate class and student documentation to keep records current
Education
High School Diploma
Skills
Cleanliness
HIPAA compliance
Hygiene practices
Organization
Sanitation standards
Procedure assistance
Sanitation procedures
Vital sign monitoring
Specimens collection and processing
Patient assessments
Appointment setting
Maintaining confidentiality
Patient flow management
Medical records management
Cross-contamination prevention
Patient scheduling
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Reliable team player
Vital signs monitoring
Medical terminology knowledge
Timeline
Medical Assistant
Eastern Shore Endoscopy Center
10.2022 - CurrentRead More
Substitute Teacher
LOLLIPOP LEARNING CENTER and TLC
06.2021 - CurrentRead More
Kitchen Prep Cook
Kekos Bar /Grill
04.2020 - 04.2021Read More
Owner/Operator
Crazy Eight Family Daycare
01.2008 - 01.2020Read More
Manager
Millies Restaurant
03.2005 - 01.2008Read More
Mental Health Specialist
Delmarva Family Resources
01.2000 - 01.2006Read More
Assistant Teacher
Chesapeake Youth Center
01.1999 - 03.2001Read More
Kitchen Lead
Old Saltys Resturant
01.1990 - 06.2001Read More
North Dorchester High School
High School Diploma
Read More