Melissa Joslin
Kenosha,WI
Summary
Detail-oriented Communications Operator with a strong focus on customer service, emergency response, and effective communication. Proven ability to manage fast-paced environments while ensuring timely support during critical situations.
Overview
8
8
years of professional experience
Work History
Communications Operator
Aurora Medical Center
Mount Pleasant Wi
09.2022 - Current
- Operated multi-line telephone systems, routing calls to appropriate staff for efficient communication.
- Monitored and prioritized incoming requests, ensuring timely response in fast-paced environment.
- Provided comprehensive support during emergency situations, facilitating clear communication among medical teams.
- Maintained accurate logs of communications, enhancing record-keeping and accountability within the department.
- Instrumental in saving lives through rapid assessment of medical emergencies, providing clear instructions to callers while awaiting paramedics'' arrival.
Fulfillment Associate
Amazon
Kenosha, WI
11.2018 - 08.2023
- Oversaw daily fulfillment operations, ensuring timely processing of customer orders.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
- Safely and securely loaded items to prevent damage during transport.
Front Desk Receptionist
Wyndham Hotel
Kenosha, WI
08.2018 - 10.2018
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated reservations and room assignments using property management systems.
- Addressed guest inquiries and resolved issues to enhance overall satisfaction.
- Developed training materials for new staff, improving onboarding efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
J.I. Case
Racine, WI06-2007
Skills
- Fast typing speed
- Telephone reception
- Customer service
- Call monitoring
- Emergency response
- Out look
- Excel
- Teams
- Duo
Timeline
Communications Operator
Aurora Medical Center
09.2022 - Current
Fulfillment Associate
Amazon
11.2018 - 08.2023
Front Desk Receptionist
Wyndham Hotel
08.2018 - 10.2018
High School Diploma -
J.I. Case