MELISSA KAMUYU
Tacoma
Summary
Results-driven supervisor with expertise in regulatory compliance and quality assurance. Proven ability to enhance workflows and train teams, achieving measurable improvements in service delivery.
Overview
4
4
years of professional experience
Work History
Supervisor
Seattle passport agency
Seattle
10.2024 - Current
- Supervised staff in processing passport applications and documentation.
- Ensured compliance with federal regulations and agency policies.
- Coordinated workflow among team members to improve efficiency.
- Trained new employees on procedures and best practices.
- Assisted in resolving customer inquiries and concerns promptly.
- Maintained accurate records of applications and transactions.
- Implemented process improvements to enhance service delivery.
- Conducted quality checks on completed applications for accuracy.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Lead Supervisor
Sea Mar Community Health Center Burien
Bellevue
01.2023 - 08.2024
- Supervised daily operations of health services at community health center.
- Trained and mentored staff on patient care protocols and procedures.
- Coordinated workflow among teams to enhance service delivery efficiency.
- Developed schedules to optimize resource allocation and staff coverage.
- Facilitated communication between departments to improve patient experience.
- Addressed staff concerns and resolved conflicts in a timely manner.
- Implemented process improvements to streamline operational workflows effectively.
- Trained new hires on company policies, procedures, and processes.
- Communicated daily schedule and delegated work to employees.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
Education
Bachelor of Arts - Law And Justice
Central Washington University
Ellensburg, WA06-2023
Skills
- Process improvement
- Regulatory compliance
- Staff training
- Workflow coordination
- Quality assurance
- Customer relationship management
- Conflict resolution
- Performance monitoring
- Team building
- Problem solving
- Project planning
- Employee development
- Schedule development
Timeline
Supervisor
Seattle passport agency
10.2024 - Current
Lead Supervisor
Sea Mar Community Health Center Burien
01.2023 - 08.2024
Bachelor of Arts - Law And Justice
Central Washington University