Melissa Kappus
Stevens Point,WI
Summary
Experienced pharmacy professional with a strong background in prescription processing, patient profile management, and insurance claims resolution. Reliable support for pharmacists, with a focus on HIPAA compliance, medication inventory, and clear customer communication.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Hy-Vee
New Prague, Minnesota
04.2021 - 08.2025
- Processed prescriptions at Hy-Vee Pharmacy using dispensing software and pharmacist review.
- Filed insurance claims and resolved billing issues to ensure timely access to medications for Hy-Vee Pharmacy patients.
- Maintained and restocked inventory of prescription and over-the-counter medications to support operational efficiency in Hy-Vee Pharmacy.
- Entered patient and prescription data into Hy-Vee pharmacy records.
- Supported customers with medication questions and prescription pickup at Hy-Vee.
- Answered phone calls and relayed refill requests to pharmacists.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Followed HIPAA and safety guidelines throughout Hy-Vee pharmacy operations.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted patients in understanding their medication instructions and usage directions.
Postal Clerk
New Prague Post Office
New Prague, Minnesota
02.2017 - 08.2020
- Sorted and organized incoming and outgoing mail to ensure timely delivery at New Prague Post Office
- Processed parcels, letters, and certified mail at service counter, providing efficient service to customers
- Assisted customers with postage, mailing options, and delivery questions.
- Sold stamps, mailing supplies, and postal services to customers.
- Balanced cash drawer and handled daily retail transactions.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Maintained organized lobby, counter, and mail processing areas to enhance customer experience and operational efficiency
- Maintained cleanliness of work area during shifts.
Education
Certification - Certified Pharmacy Technician
Pharmacy Technician University
OnlineCertificate - Phlebotomy, Medical Assistant
Northwestern Technical College
Wausau, WISkills
- Prescription processing
- Pharmacy dispensing
- Insurance claims
- Medication inventory
- HIPAA compliance
- Customer service
Timeline
Certified Pharmacy Technician
Hy-Vee
04.2021 - 08.2025
Postal Clerk
New Prague Post Office
02.2017 - 08.2020
Certification - Certified Pharmacy Technician
Pharmacy Technician University
Certificate - Phlebotomy, Medical Assistant
Northwestern Technical College