Melissa Kehoe
Orlando Health Physician Associates
Winter Garden,FL
25
years of professional experience
Results-driven Practice Manager with expertise in schedule and staff management. Proven ability to optimize workflows, enhance compliance, and foster team collaboration, driving operational efficiency and improved patient satisfaction.
Work History
Practice Manager
7 Years 1 Month- Coordinate compliance with healthcare regulations, safeguarding practice integrity and patient safety.
- Conduct Monthly Business Reviews and New Provider Ramp up progress reports.
- Mentored junior staff on best practices in patient care and administrative tasks, fostering skill development.
- Analyzed practice performance and Quality metrics monthly.
- Oversee daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conduct regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Handle job duties for staff members which were unavailable or out of office.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Attend Meetings and continued trainings.
Certified Medical Assistant
20 Years 7 Months- Supported clinical staff with routine examinations and procedures, enhancing patient care quality.
- Coordinated patient follow-ups and appointment scheduling, ensuring timely access to healthcare services.
- Maintained accurate medical records using electronic health record (EHR) systems for improved data integrity.
- Assisted in patient intake such as vital signs and medical history
- Administered patient care and performed clinical procedures ie, ekg, lab draws, specimen collection, POCT.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma
Associate of Arts - Health Care Management
Medical Assisant - Medical Assistant
Skills
Healthcare operations
Policy and procedure implementation
Regulatory compliance
Team leadership
Operational efficiency
Office procedures
Insurance verification
Quality improvement
Staff management
Employee issue resolution
Patient relations
Performance metrics
Insurance referral facilitation
Timeline
Practice Manager
Orlando Health Physician Associates
07.2019 - CurrentRead More
Certified Medical Assistant
Orlando Health
11.2001 - 06.2022Read More
Absegmi High School
High School Diploma
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Lake-Sumter State College
Associate of Arts from Health Care Management
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Star Technical College
Medical Assisant from Medical Assistant
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