MELISSA KELSEY
Edmonds,WA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Personable Supervisor with record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management. Talented problem-solver ready to back up fellow employees at any time. Team Leader experienced in directing activities in an office setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor of Clinic Operations
Swedish Colon & Rectal Clinic
Seattle, WA
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Patient Service Coordinator (PAC) II, Lead; Surgery Scheduler, Lead
Swedish Colon & Rectal Clinic
Seattle, WA
11.2017 - 01.2022
- Act as a liaison between patient, physicians, OR nurses and other clinics
- Schedules and communicates pre-op planning and preparations to patient
- Responsible for sending relevant surgical information to patients; scheduling, rescheduling and cancelling surgeries
- Monitors case orders as surgeries are booked and makes necessary changes
- Coordinates clinic schedules to optimize provider and care team availability on multiple campuses
Medical Imaging Scheduler
Swedish Edmonds
Edmonds, WA
09.2016 - 11.2017
- Scheduled patients for CT, MRI, ultrasound and radiology appointments
- Coordinated imaging services exams with other hospital departments, physician offices
- Coordinated interpreter for patients
- Followed up on patient orders and referrals
Lead
Endoscopy Tech, Swedish Edmonds
Edmonds, WA
10.2008 - 09.2016
- Provided patient and family education and advocacy
- Assisted physicians with essential patient care related to gastroenterology, pain management and pulmonary procedures
- Coordinated schedules for staff and 11 physician for procedures
- Managed inventory, cost analysis and budgeting
Medical Assistant
Puget Sound Gastroenterology
Edmonds, MA, WA
02.2007 - 10.2008
- Assisted physicians with essential patient care and follow-up appointments which included radiology exams and lab work
- Provided patient instructions for upcoming exams and/or appointments
- Verified insurance for new and established patients
Medical Assistant/X-Ray Technician
Dr. Donald Carlson D.P.M
Hermiston, OR
02.2005 - 01.2007
- Assisted physicians with invasive and non-invasive procedures
- Set, adjust and control a variety of electronic equipment to apply ionizing radiation for radiographic examinations
- Assisted with basic surgery cases
Office Manager
Dr. Charles Blair Pulmonary
Edmonds, WA
02.2001 - 06.2004
- Managed local facilities resources
- Ensured all health and safety policies are current
- Contracted for third party reimbursement
- Inventory control and management
Education
Miscleaneous Classes
Edmonds Community College
Lynnwood, WASkills
- Business Processes and Procedures
- Performance Motivation
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Administration and Reporting
- Scheduling and Coordinating
- Optimizing Workflows
Certification
Basic Life Support (BSL) Expires: pending
Certified by American Heart Association
Timeline
Supervisor of Clinic Operations
Swedish Colon & Rectal Clinic
01.2022 - Current
Patient Service Coordinator (PAC) II, Lead; Surgery Scheduler, Lead
Swedish Colon & Rectal Clinic
11.2017 - 01.2022
Medical Imaging Scheduler
Swedish Edmonds
09.2016 - 11.2017
Lead
Endoscopy Tech, Swedish Edmonds
10.2008 - 09.2016
Medical Assistant
Puget Sound Gastroenterology
02.2007 - 10.2008
Medical Assistant/X-Ray Technician
Dr. Donald Carlson D.P.M
02.2005 - 01.2007
Office Manager
Dr. Charles Blair Pulmonary
02.2001 - 06.2004
Miscleaneous Classes
Edmonds Community College
Basic Life Support (BSL) Expires: pending
Certified by American Heart Association
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