Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA KIDA

Warren,MI

Summary

Multi-talented Senior Executive knowledgeable about service, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

14
14
years of professional experience

Work History

Senior Executive Liaison

General Motors
08.2023 - Current
  • Handling of high priority cases directly on behalf of General Motors' executives

Executive Liaison

General Motors
07.2022 - 08.2023
  • Providing exceptional customer service by responding to inquiries, resolving complaints, and addressing customer needs promptly and professionally
  • Initiate and maintain customer, dealer, and field communication to maintain customer satisfaction by handling complaints and inquiries promptly and professionally
  • Foster a positive and motivating work environment, encouraging teamwork, collaboration, and professional development within the customer service team
  • Identify opportunities for process improvements and provide feedback to management to enhance the overall customer experience

Front of House Manager/Certified Trainer

Buffalo Wild Wings
02.2010 - 07.2022
  • Ensure excellent customer service
  • Manage shift to company protocol

Event Coordinator

Producers Choice
08.2017 - 03.2020
  • Coordinate company events and ensure customer satisfaction for scheduled event

Education

Bachelor of Arts in Communication Studies -

Wayne State University
05.2022

Skills

  • Proficient in MS Office, Advisor Workbench, Global Connect, GM Answers, and Siebel
  • Workflow Management
  • Customer Service Procedure
  • Data entry
  • Timely and Efficient Organization
  • Decision-Making
  • Problem Resolution
  • Interpersonal Relations
  • Teamwork and Collaboration
  • Procedure Implementation

Timeline

Senior Executive Liaison

General Motors
08.2023 - Current

Executive Liaison

General Motors
07.2022 - 08.2023

Event Coordinator

Producers Choice
08.2017 - 03.2020

Front of House Manager/Certified Trainer

Buffalo Wild Wings
02.2010 - 07.2022

Bachelor of Arts in Communication Studies -

Wayne State University

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MELISSA KIDA