MELISSA KIPPINGS
Tamiment,Pennsylvania
Summary
Ambitious Information Technology professional with strong relationship-building and organizational skills. Delivered exceptional customer service by effectively managing high volumes of inbound calls and resolving escalated support issues. Committed to maintaining customer satisfaction and contributing to team success through proactive communication and multitasking abilities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative/ Pro sales
Home Depot Inc
Stroudsburg, Pennsylvania
10.2020 - Current
- Resolved returns, exchanges, and order issues using Home Depot service procedures.
- Assisted customers with product locations, store policies, and purchase questions at Home Depot.
- Handled complaints with calm communication and company policy guidance.
- Processed transactions and payments with point-of-sale systems and registers.
- Supported special orders, online pickups, and delivery requests for Home Depot customers.
- Directed customers to departments, associates, and in-stock merchandise across the store.
- Answered phone calls and provided order updates, availability, and service information.
- Coordinated with sales associates and managers to address customer service needs.
Customs Broker ship, Import / Export operations Management, Account Management
GTC-GIMME THE CARGO
JAMAICA, NY
01.2016 - 10.2017
- Oversaw management of customer accounts to ensure satisfaction and retention.
- Coordinated with airlines and customs for efficient freight clearance, pickup, and delivery.
- Prepared and submitted documents for freight clearance to comply with airline regulations. for freight clearance to airlines.
- Ensure all loads assigned are booked and confirmed for pick up before the end of business day.
- Ensure all loads assigned are booked and confirmed for pick up before end of business day.
- Input data accurately into electronic data interchange systems.
- Ensure all completed work is put in billing by end of the month with Profit and Loss attached. Profit And Loss includes, Agreed Rate for Load, Amount paid to driver, Fuel and Maintenance.
Administrative Assistant (Temp Position)
GILFORD SECURITES
MIDTOWN, NY
10.2014 - 04.2014
- Contacted clients and assisted them with work orders, computed and recorded transactions and also opened and closed accounts.
- Coordinated appointments via phone and addressed client inquiries, providing market and account information.
- Supported traders in trading department using eCustody (Bata) system to execute trades across multiple accounts in one operation.
- Input and corrected trades for brokers using eCustody system. for brokers using eCustody (Bata) system.
- Entered and adjusted trades for accuracy using eCustody system. for brokers using eCustody system. for brokers using eCustody (Bata) system.
- Operated various computer programs including Excel, MS Word, and PowerPoint to perform tasks efficiently. - Excel, MS word and PowerPoint
File Clerk (Temp Position)
DOCS GLOBAL Inc.
MIDTOWN, NY
06.2013 - 07.2013
- Retrieved, sorted, and filed information to ensure easy access and organization
- Sorted materials according to established filing systems. in accordance with filing system used
- Assisted clients and visitors in navigating services at the front desk.
- Maintained daily productivity log of scanning and indexing activities to track progress
- Interact with clients, visitors, staff and the public
Administrative Assistant
MANDL SCHOOL, the College of Allied Health
, NEW YORK
01.2013 - 05.2013
- Maintained records and systems for over 1,000 students with discretion and accuracy, ensuring compliance with internal policies and external regulations while supporting day-to-day operations of Registrar's Office and collaborating with multiple departments.
- Collect final grades and resolve any discrepancies between faculty and student records, manage commencement responsibilities for the registrar, and provide backup support on routine office tasks, such as running transcripts, creating/revising/copying forms, data entry, and degree audits.
- Maintain and communicate accurate statistics on enrollment-related information regarding both student and class registration.
- Collected final grades and resolved discrepancies between faculty and student records.
- Assisted registrar with administrative tasks
Receptionist/ Administrative Assistant (2011 to 2012) Temp Position
TOYOTA MOTOR NORTH AMERICA Inc.
MIDTOWN, NY
01.2011 - 01.2012
- Answering visitors' inquiries about the company, directing visitors to appropriate contacts, answering incoming calls.
- Sorting mail and delivery, arranging appointments for guests to meet with company staff.
- Processed invoices efficiently to maintain accurate financial records. using PeopleSoft, performed data entry for administrative purposes, utilized Microsoft Word, Excel, and PowerPoint for office tasks.
- Arranged company orders with vendors for office events, made orders for office supplies and restocked office merchandise.
- Prepared and controlled administrative documents to maintain organization. administrative filing and faxing. Controlled outgoing mail and documents for shipment.
Sales Associate
VICTORIA'S SECRET
VALLEY STREAM, NY
01.2002 - 01.2011
- Interacted daily with customers, resolving escalated inquiries to enhance customer satisfaction.
- Trained new employees and interns on sales procedures, facilitating smoother onboarding and improved team performance.
- Designed the layout of store merchandise to optimize daily sales.
- Balanced and organized cashier's receipts to maintain accurate financial records and support operational efficiency.
- Organized and balanced cashier's receipts to ensure accurate financial documentation.
Education
A.A.S. - Applied Science
QUEENSBOROUGH COMMUNITY COLLEGE
NEW YORKSPRINGFIELD GARDENS HIGH SCHOOL
Skills
- PROFICIENT: MS Office Suite ,Basic programming, Financial reporting
- Invoice processing
- Data entry
- Account management
- Cash management
- Microsoft Excel
- PROFICIENT: MS Office Suite
- Financial reporting
- Basic programming
- Office management
Timeline
Customer Service Representative/ Pro sales
Home Depot Inc
10.2020 - Current
Customs Broker ship, Import / Export operations Management, Account Management
GTC-GIMME THE CARGO
01.2016 - 10.2017
Administrative Assistant (Temp Position)
GILFORD SECURITES
10.2014 - 04.2014
File Clerk (Temp Position)
DOCS GLOBAL Inc.
06.2013 - 07.2013
Administrative Assistant
MANDL SCHOOL, the College of Allied Health
01.2013 - 05.2013
Receptionist/ Administrative Assistant (2011 to 2012) Temp Position
TOYOTA MOTOR NORTH AMERICA Inc.
01.2011 - 01.2012
Sales Associate
VICTORIA'S SECRET
01.2002 - 01.2011
A.A.S. - Applied Science
QUEENSBOROUGH COMMUNITY COLLEGE
SPRINGFIELD GARDENS HIGH SCHOOL