Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Stacyjo Farnack

Myerstown,PA

Summary

Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald’s
Myerstown, PA
09.2021 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.

Packager

Dollar General Distribution Center
Bethel, PA
01.2014 - 05.2014
  • Verified accuracy of contents against order forms before sealing packages.
  • Loaded packages onto pallets according to delivery instructions provided by customers.
  • Completed associated paperwork accurately and timely for each package shipped.
  • Unloaded incoming shipments from trucks using forklifts or other lifting equipment when required.
  • Assisted in the organization of warehouse storage areas as needed.
  • Assembled boxes, containers and other packaging materials according to specifications.
  • Packaged items in accordance with customer orders and product requirements.

Maintenance Crew Member

Abacus Staffing
York, PA
11.2013 - 12.2013
  • Inspected building interiors and exteriors for needed repairs or replacements.
  • Provided support to other crew members during large-scale maintenance tasks.
  • Collaborated with team members to assess equipment performance needs.
  • Maintained compliance with internal and regulatory safety standards.
  • Performed tasks to maintain on-site physical security, safety and efficiency.

Customer Service Cashier

Weis Markets Inc
Lebanon, PA
05.2012 - 10.2013
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Northampton Area High School
Northampton, PA
06-2004

Skills

  • Quality Assurance
  • Safety Compliance
  • Energetic and Enthusiastic
  • Shift checklists
  • Compliance understanding
  • Delegating Work
  • Staff Training and Onboarding

Websites

Certification

  • Food safety certification

References

References available upon request.

Timeline

Shift Manager

McDonald’s
09.2021 - Current

Packager

Dollar General Distribution Center
01.2014 - 05.2014

Maintenance Crew Member

Abacus Staffing
11.2013 - 12.2013

Customer Service Cashier

Weis Markets Inc
05.2012 - 10.2013

High School Diploma -

Northampton Area High School

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Stacyjo Farnack