Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Kuffel

Scottsdale,Arizona

Summary

Enthusiastic, engaging and proficient individual that exhibits quality core values and work ethic. Multi-industry experience with a pivotal focus on customer service and satisfaction. Dedicated individual who thrives in a team environment and demonstrates strong problem solving and leadership skills.

Overview

19
19
years of professional experience

Work History

Certified Pharmacy Technician

Banner Health
08.2021 - 04.2023
  • Provided quality customer service to patients, hospital staff and other healthcare providers.
  • Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Performed strong problem solving and computer skills.
  • Organized medications for pharmacists to dispense by reading medication orders, preparing labels and calculating quantities.
  • Answered phone calls from both customers and hospital staff daily.
  • Performed trouble shooting for clients with insurance issues to resolve problem(s).

Certified Pharmacy Technician

Costco Pharmacy
05.2010 - 05.2021
  • Organized medications for pharmacists to dispense by reading medication orders, preparing labels and calculating quantities.
  • Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Provided quality customer service to patients and other healthcare providers.
  • Performed trouble shooting for clients with insurance issues to resolve problem(s).
  • Assisted pharmacist with faxed prescriptions, inventory, ordering and re-stocking.
  • Answered phone calls from both customers and medical practices daily.
  • Exceeded performance expectations efficiently and accurately in high volume store.
  • Provided friendly customer service at drop off and pick up.
  • Entered new patient profiles and prescriptions into PDX software system.

Manager

Classic, Performing Arts
10.2007 - 06.2009
  • Responsible for all company’s accounts, booking, tuition fees, customer profiles, and registration applications via DanceWorks interface software.
  • Coordinated recital and competition specifics and logistics including ticket sales, dancer schedules, wardrobe management, and any other necessary functions.
  • Directed annual marketing strategy for new clients and customer retention for new dance seasons.
  • Maintained studio appearance and upkeep.
  • Communicated all studio, tuition, and CIPA changes or events to customer through weekly bulletin and verbal exchange.

Assistant Manager

Pie In The Sky
12.2006 - 05.2008
  • Responsible for store management, sales books, and business deposits.
  • Food preparation and baking.
  • Excellent retail customer skills and sales.
  • Monitored and upheld health code standards.
  • Choreographed very large orders and shipments during busy holiday seasons.

Shift Manager/Cook

Rosati’s
06.2005 - 12.2006
  • Oversaw shift duties and responsibilities for employees.
  • Helped maintain health
  • Maintained health code standards.
  • Assisted with food preparation and cooking menu items.

Cashier

Walgreen’s Convenience Stores
Scottsdale, Az
10.2004 - 05.2005
  • Performed services as a beauty advisor.
  • Performed inventory pack down.
  • Responsible for daily register cash out reports.
  • Performed cashier duties.

Education

Bachelor of Science - Healthcare Administration

Western Governors University
Salt Lake City, Ut
02.2024

Skills

  • Serve Customers
  • Assisting Pharmacists
  • Problem-Solving Skills
  • High-Volume Environments
  • Advanced Math Skills

Timeline

Certified Pharmacy Technician

Banner Health
08.2021 - 04.2023

Certified Pharmacy Technician

Costco Pharmacy
05.2010 - 05.2021

Manager

Classic, Performing Arts
10.2007 - 06.2009

Assistant Manager

Pie In The Sky
12.2006 - 05.2008

Shift Manager/Cook

Rosati’s
06.2005 - 12.2006

Cashier

Walgreen’s Convenience Stores
10.2004 - 05.2005

Bachelor of Science - Healthcare Administration

Western Governors University

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Melissa Kuffel