Melissa Kummet
Cold Spring,Minnesota
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing sales and customer satisfaction. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering a hard work towards any and all task given.
Overview
13
13
years of professional experience
Work History
Manager
Teals Liquor
Cold Spring, MN
07.2021 - Current
- Supervised and encouraged staff, focusing on boosting productivity and work engagement.
- Oversaw the timely execution of sales order processing and price verification. Managed the integration of new items into the inventory system to enhance operational efficiency.
- Implemented strategies to uphold professionalism, organization, and safety standards for both employees and patrons.
- Addressed staff member conflicts to maintain team cohesion and workplace harmony.
- Developed employee schedules and coordinated external job assignments to optimize workforce efficiency.
- Developed and implemented competitive pricing structures for liquor, beer, and wine to enhance market positioning.
- Crafted and executed weekly, bi-weekly, and monthly advertisements over a four-year period.
General Manager
Speedway
11.2014 - 06.2021
- Facilitated training, coaching, and mentoring of staff to enhance proficiency in new programs.
- Facilitated staff training and support initiatives to enhance client satisfaction.
- Directed inventory decisions and merchandising replenishment processes to support business expansion.
- Optimized merchandise rotation and display strategies to highlight new products and promotions.
- Assisted in onboarding new employees to facilitate smooth transitions into roles. Supported team members in understanding company policies and procedures. Aided in the termination process by ensuring compliance with HR guidelines.
- Assisted in organizing and maintaining accurate records for various projects. Supported team members in completing tasks efficiently and effectively. Contributed to the overall success of project documentation.
- Managed inventory ordering processes to ensure optimal stock levels.
- Directed operational strategies to optimize efficiency and streamline processes across multiple locations.
- Designed and executed comprehensive training programs to enhance staff performance.
PCA
Loesch Supportive Living
Kimball, MN
01.2013 - 06.2017
- Facilitated safe mobility support for patients navigating personal and public spaces.
- Facilitated daily living assistance for clients, focusing on bathing and personal grooming to enhance self-esteem and overall wellness.
- Monitored client vital signs, administered medications, and documented behaviors to ensure healthcare supervisor remained informed.
- Facilitated social support by providing transportation for individuals to events, activities, medical appointments, and shopping trips.
- Maintained cleanliness of personal areas and prepared nutritious meals to ensure client well-being.
- Responded to call lights, ensuring patient comfort and safety through adjustments of bed rails and equipment.
- Sanitized equipment using appropriate cleaning products after each patient transport.
Education
Buisness
St Cloud State University
St Cloud05-2021
High School Diploma -
Eden Valley Secondary
Eden Valley, MN2013
Skills
- Employee scheduling
- Business development
- Coaching and mentoring
- Inventory management
- Recruitment
- Effective leader
- Staff training/development
- Relationship building
- Team standards
- Customer service-oriented
- Timeline management
- Verbal and written communication
- Budgeting
- Operations Management
- Conflict resolution
- Customer service
- Consistently meet goals
- Deadline-oriented
- Organized
- Goal attainment
- Food preparation and safety
Timeline
Manager
Teals Liquor
07.2021 - Current
General Manager
Speedway
11.2014 - 06.2021
PCA
Loesch Supportive Living
01.2013 - 06.2017
Buisness
St Cloud State University
High School Diploma -
Eden Valley Secondary