Melissa Kutz
Columbia
Summary
Dedicated Medical Assistant with a strong background in patient care and administrative support. Proven ability to manage high-volume workflows while delivering compassionate care, ensuring seamless patient experiences through effective communication and meticulous record-keeping.
Overview
34
34
years of professional experience
Work History
Patient Care Specialist/Back Office Medical Assistant
Fast Pace Urgent Care
Campbellsville
05.2022 - Current
- Delivered compassionate patient care in fast-paced urgent care environment.
- Facilitated patient intake process and gathered essential medical information to ensure comprehensive care.
- Coordinated appointments and streamlined scheduling for healthcare providers to optimize patient flow.
- Educated patients on treatment options and follow-up procedures.
- Communicated effectively with medical staff to ensure seamless care delivery.
- Maintained accurate patient records in electronic health systems to support effective treatment and continuity of care.
- Monitored patient vital signs and reported changes to healthcare teams.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Responded promptly to patient inquiries and concerns.
Fulfillment Center Associate
Amazon
Campbellsville
07.2020 - 06.2022
- Prepared and packed orders accurately by processing requests and pulling materials from warehouse for timely shipments.
- Minimized fulfillment errors by efficiently using RF scanners to pick items accurately into designated bins.
- Documented quantities of pulled merchandise from inventory storage to ensure accuracy and streamline inventory management.
- Documented quantities of pulled merchandise from inventory storage to ensure accuracy and streamline inventory management.
Medical Assistant
Riverstone Health
Billings
03.2015 - 03.2017
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, including medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Educated patients on medications, procedures, and care plans to enhance understanding and adherence.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Coordinated prescription submissions and refills with pharmacies to ensure timely patient access to medications.
- Assisted in setup and operation of diagnostic equipment to facilitate accurate technical treatment procedures.
- Monitored medical supply levels and submitted replenishment orders to ensure uninterrupted availability of supplies.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Appointment Scheduler
Ortho Montana
Billings
10.2013 - 03.2015
- Managed master calendar and scheduled appointments for four providers based on optimal patient loads and clinician availability.
- Answered phone calls and messages for four physician orthopedic medical facility, scheduling appointments and handling patient inquiries.
- Scheduled patient appointments and placed reminder calls, ensuring positive customer experiences and reducing missed appointments.
- Handled over two hundred incoming calls during each shift to ensure timely responses.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Collaborated with assistants and orthopedic doctors to prepare rooms with necessary supplies and equipment for efficient patient care.
- Located and pulled medical records for patient appointments and incomplete charts.
Medical Assistant
Pediatric Associates
Columbia
07.2007 - 11.2011
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals to ensure smooth patient flow.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collaborated with medical and administrative personnel to create patient-focused, engaging, and compassionate a patient-focused, engaging, and compassionate environment.
- Arranged surgeries with surgical center, confirmed times with patients, and prepared admission and consent forms for efficient patient processing.
Ambulatory Care Nurse Assistant
Roper St. Francis Hospital
Charleston
01.2007 - 07.2007
- Accurately documented all elements of nursing assessment, including treatment, medications, discharge instructions and follow-up care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Managed patients recovering from medical or surgical procedures, including facilitating wound care, pressure ulcer prevention and reported to RN for pain management.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient.
Patient Care Tech
Trident Regional Medical Center
Charleston
01.2003 - 01.2007
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Cared for patients by providing personal care and ambulation.
- Assisted patients in maintaining healthy skin by regularly assessing wounds, ensuring skin integrity, and providing bathing for bedbound individuals.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Recorded observations and baseline measurements in medical records to support accurate patient care and treatment planning.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with patients, families, and interdisciplinary staff to provide exceptional customer service and ensure cohesive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to unit RN.
Executive Sales Assistant
Colonial Life Insurance
Columbia
08.2000 - 02.2003
- Liaised with customers, management, and sales team to identify customer needs and recommend tailored solutions.
- Created advertising brochure to enhance vendor marketing efforts.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Managed over one hundred calls per day.
- Collaborated with managers to relay customer feedback and suggest operational changes aligned with emerging trends.
- Collaborated with managers to relay customer feedback and suggest operational changes aligned with emerging trends.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Executive Assistant to Vice President
Defender Services Inc
Columbia
02.1992 - 08.2000
- Coordinated logistics, catering, agendas, and travel arrangements for board meetings and events for board of directors, president, and executive vice president, ensuring seamless execution.
- Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Organized and coordinated executive conferences and monthly sales meetings, facilitating effective communication and collaboration among teams.
- Processed travel expenses and reimbursements for twelve member executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for twelve district offices.
- Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development and senior management teams.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Worked with senior management to initiate new projects and assist in various processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Developed automated alert system to track upcoming deadlines for incoming requests and events, enhancing organizational efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Researched, proposed and implemented janitorial and trade show vendor agreements to decrease costs and improve services.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Supplied sales and marketing support to sales force of forty-two sales reps.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Earned substantial pay raises for performance along with monthly bonuses.
Education
Associate of Science - Nursing Education
Trident Technical College
Charleston, SC03-2005
Certificate - Executive Sales And Organization
Midlands Technical College
West Columbia, SC01-1995
Certificate - Phlebotomy
Midlands Technical College
West Columbia, SC10-1988
High School Diploma -
Columbia High School
Columbia, SC06-1987
Skills
- Administrative oversight
- Catering coordination
- Customer service
- Multitasking and prioritization
- Check-in and check-out procedures
- Social perceptiveness
- Medical Terminology
Timeline
Patient Care Specialist/Back Office Medical Assistant
Fast Pace Urgent Care
05.2022 - Current
Fulfillment Center Associate
Amazon
07.2020 - 06.2022
Medical Assistant
Riverstone Health
03.2015 - 03.2017
Medical Appointment Scheduler
Ortho Montana
10.2013 - 03.2015
Medical Assistant
Pediatric Associates
07.2007 - 11.2011
Ambulatory Care Nurse Assistant
Roper St. Francis Hospital
01.2007 - 07.2007
Patient Care Tech
Trident Regional Medical Center
01.2003 - 01.2007
Executive Sales Assistant
Colonial Life Insurance
08.2000 - 02.2003
Executive Assistant to Vice President
Defender Services Inc
02.1992 - 08.2000
Associate of Science - Nursing Education
Trident Technical College
Certificate - Executive Sales And Organization
Midlands Technical College
Certificate - Phlebotomy
Midlands Technical College
High School Diploma -
Columbia High School