Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Langwell

Ponder,TX

Summary

Dynamic and results-oriented Claims Adjuster with a proven track record at State Farm, excelling in coverage determination and exceptional customer service. Expert in policy analysis and Xactimate, adept at streamlining claim processes and enhancing client satisfaction. Skilled in verbal communication, ensuring efficient resolution of complex claims and fostering positive outcomes.

Overview

17
17
years of professional experience

Work History

Independent Catastrophe Property Desk Adjuster

CRAWFORD & COMPANY
Allen, TX
09.2020 - 10.2024
  • Investigated and analyzed property damage claims to determine coverage and damages.
  • Provided detailed estimates of repair costs for damaged properties.
  • Worked with policyholders to ensure the timely completion of repair estimates and claim processing.
  • Investigated properties, classified damages and created estimates outlining repair costs.

National Catastrophe In-Office Adjuster

Claims Link Staffing
Richardson, TX
04.2017 - 11.2017
  • Assigned to Safeco Insurance. Took in-coming contractors Xactimate supplement repair estimate assignments.
  • Conducted a review of policy and endorsement coverages issued from a wide variety of different issuing states.
  • Review and follow up of enforced ordinances and laws in reference to contractor repair estimates.
  • Excellent communication skills between contractor and staff adjusters was required to reconcile Insured's repair estimates.
  • Proficient working knowledge of common repair methods.
  • Attention to detail in review of specific claim files and claim photos.
  • High quality Xactimate knowledge in preparing final supplement estimates.

Property Damage Claims Representative

State Farm
Dallas/Ft Worth, TX
01.2008 - 09.2016
  • Provided exceptional customer service through effective communication.
  • Coordinated vendor services for emergency repairs, cleaning companies, and contractors.
  • Prepared precise cost estimations by examining damaged properties on location.

Claims Representative

State Farm
  • Special Assignment assisting Claims Attorney in reviewing claim files, preparing letters and correspondence regarding appraisal proceedings
  • Co-Chairperson for Employee Resource Group (H.O.P.E. Helping Others Parent Effectively). Creating and coordinating Lunch 'n Learn topics, Education Programs and Vendor Booths.
  • Verified details with policyholders and requested additional information.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Promoted client retention through high-quality service and follow through.

Education

Associate in Insurance Services

The Institutes of Risk & Insurance Knowledge Group
0 2007

Skills

  • Coverage determination
  • Settlement agreements
  • Policy knowledge
  • Policy analysis
  • Building construction knowledge
  • Working knowledge of Xactimate and XactAnalysis
  • Ordinance and law knowledge
  • Workload prioritization
  • Verbal communication

Timeline

Independent Catastrophe Property Desk Adjuster

CRAWFORD & COMPANY
09.2020 - 10.2024

National Catastrophe In-Office Adjuster

Claims Link Staffing
04.2017 - 11.2017

Property Damage Claims Representative

State Farm
01.2008 - 09.2016

Claims Representative

State Farm

Associate in Insurance Services

The Institutes of Risk & Insurance Knowledge Group

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