Melissa Lara
Houston,TX
Summary
Seasoned Customer Service Manager with a proven track record at Metro by Tmobile, enhancing customer satisfaction through expert management and problem-solving skills. Spearheaded strategies that significantly improved service processes, demonstrating strong leadership and communication abilities. Achieved notable success in staff performance and customer service excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Metro by Tmobile
Houston, TX
07.2020 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
Customer Service Manager
Metro PCSInc
Houston, TX
11.2017 - 06.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
High School Diploma -
Madison High School
Houston, TX05-2006
Skills
- Management
- Problem solving
- Communications
- Leadership
Timeline
Customer Service Manager
Metro by Tmobile
07.2020 - 06.2024
Customer Service Manager
Metro PCSInc
11.2017 - 06.2020
High School Diploma -
Madison High School
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