Melissa LaRose
Texarkana,AR
Summary
Dedicated customer service representative skilled in complaint resolution, communication, and operational efficiency. Committed to enhancing customer satisfaction through professional and friendly interactions.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Red River Homes
Texarkana , AR
08.2024 - Current
- Resolved customer complaints with professionalism and efficiency.
- Promoted customer satisfaction through knowledgeable and friendly service.
- Responded to customer inquiries to ensure clear communication. and requests to improve overall satisfaction.
- Assessed customer needs to deliver timely support. to enhance support.
- Collaborated with teams to address product issues and achieve customer satisfaction.
- Processed customer orders and maintained accurate records to ensure order fulfillment.
- Executed daily tasks with precision to meet operational standards.
- Managed time efficiently, ensuring timely completion of all tasks.
Office Manager
Hank's Fine Furniture
Texarkana, AZ
05.2002 - 08.2024
- Managed daily office operations, coordinating staff schedules and appointments efficiently.
- Supervised staff, delegating tasks and organizing schedules to optimize productivity.
- Implemented company protocols to streamline daily activities and enhance operational efficiency.
- Trained new employees on company protocols and software systems for smooth onboarding.
- Handled customer inquiries professionally, resolving issues promptly to improve customer satisfaction.
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Maintained organized filing system for correspondence and essential documents, ensuring easy access and retrieval.
- Consulted with managers to address employee performance issues and office equipment problems.
Education
High School Diploma -
Hooks High School
Hook, TX05-1994
Skills
- Complaint resolution
- Customer relationship management
- Communication skills
- Problem solving
- Operational efficiency
- Prioritization
- Professional demeanor
- Customer service
Timeline
Customer Service Representative
Red River Homes
08.2024 - Current
Office Manager
Hank's Fine Furniture
05.2002 - 08.2024
High School Diploma -
Hooks High School