Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melissa Latkowski

Chugiak

Summary

Detail-oriented Claims Adjuster, excelling in claims investigation and policy interpretation. Recognized for enhancing customer satisfaction through effective communication and collaboration. Skilled in preparing detailed reports and analyzing complex insurance documents, ensuring efficient claim resolutions and improved client experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

Independent
06.2022 - Current
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.

Front End Supervisor

Sam's Club
06.2017 - 08.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 8 checkout stations to verify adequate cash supply.

Education

No Degree - Business Management And Spanish

Lone Star College
Montgomery, TX

No Degree - Business Management And Spanish

University of Alaska Anchorage
Anchorage, AK

High School Diploma -

Chugiak High School
Chugiak, AK
01-2013

Skills

  • Excellent people skills
  • Team collaboration
  • Policy interpretation
  • Claims investigation
  • Investigating insurance claims to determine liability and coverage
  • Interviewing policyholders, witnesses, and relevant parties
  • Analyzing insurance policies, contracts, and legal documents
  • Preparing detailed claim reports and documentation

Certification

Adjuster- All Lines

First Aid

Basic Life Support Provider

Languages

English
Spanish

Timeline

Property Claims Adjuster

Independent
06.2022 - Current

Front End Supervisor

Sam's Club
06.2017 - 08.2021

No Degree - Business Management And Spanish

Lone Star College

No Degree - Business Management And Spanish

University of Alaska Anchorage

High School Diploma -

Chugiak High School

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