Melissa Lawson
North Tonawanda,NY
Summary
Results-driven assistant manager with strong experience in customer service, sales coaching, and staff development. Skilled in resolving customer concerns, training associates, and supporting store goals through smooth scheduling, inventory control, and day-to-day operations. Known for clear communication and dependable leadership.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Kay Jewelers
Williamsville, New York
07.2024 - Current
- Guided credit application discussions and protection plan enrollment to support sales goals.
- Trained sales associates on customer service standards, product knowledge, and closing strategies.
- Resolved customer inquiries and complaints quickly to maintain service quality.
- Oversaw customer support for repair intake and special orders, streamlining issue resolution processes.
- Partnered with management to develop strategic plans, enhancing alignment with business goals.
- Facilitated coordination with other departments, improving operational efficiency.
Assistant Manager
Lane Bryant Inc.
Cheektowaga, New York
06.2021 - 07.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed opening and closing duties following store procedures.
- Tracked inventory levels and supported stock replenishment.
- Processed point-of-sale transactions and payment details with accuracy.
- Organized merchandise displays and maintained brand presentation standards.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
Some College (No Degree) - Graphic Design
Flagler College
Saint Augustine, FLAssociate of Applied Science - General Studies
Eastern Florida State College
Cocoa, FL05-2003
High School Diploma -
Melbourne High School
Melbourne, FL05-2001
Skills
- Customer service
- Point of sale
- Inventory tracking
- Schedule management
- Store operations
- Team supervision
- Sales coaching
- Staff development
- Payroll administration
- CRM expertise
- Customer relations
- Customer satisfaction
- Multitasking and organization
Certification
- DCA Diamond Certification
- DCA Gem Certification
- Insurance License
Timeline
Assistant Manager
Kay Jewelers
07.2024 - Current
Assistant Manager
Lane Bryant Inc.
06.2021 - 07.2024
Some College (No Degree) - Graphic Design
Flagler College
Associate of Applied Science - General Studies
Eastern Florida State College
High School Diploma -
Melbourne High School