Melissa Lawton
Midlothian,VA
Overview
12
12
years of professional experience
Work History
Emergency Communications Officer
Defense Logistic Agency
Richmond, VA
05.2024 - Current
- Alternate between Police, Fire/EMS and Engineer radios with my partner during my shift. Answer our emergency and non-emergency phone lines in the proper order and amount of time, being courteous and professional. Interrogate the caller; internally and externally to obtain the necessary information to dispatch the proper agency. Contact a wide variety of law enforcement agencies, government agencies, contractors, wreckers, etc. Assist fellow employees with any questions pertaining to our job to include policy and procedures, dispatching Police, Fire, EMS and/or Engineers along with anything else that may arise. I monitor, control, operate and acknowledge the Computer Aided Dispatch (CAD) System, various records management systems, radios and station alerting systems all at the same time. operate the National Crime Information Center and Virginia Criminal Information Center to obtain necessary information for officers such as driving records, criminal history records, daily driving statuses and vehicle information daily along with maintaining the security of the information by ensuring only authorized personnel obtain the information that I receive. Maintain and monitor our Milestone camera system that serves the entire base for employee safety. Maintain my certifications for VCIN/NCIC, EMD and CPR along with internal training certificates through LRM. I maintain a positive attitude and try to promote that with my fellow employees and anyone else I encounter either in person or on the phone. I created training guides, updated my internal phone listing and updated the police lineup. I was the tester for FEMA and EMD online courses.
- Series: 2151 - Grade: 6
- Hours per week: 40
KidZone Management and Member Advisor
American Family Fitness
Midlothian, VA
05.2022 - Current
- Work in the KidZone and provide superior customer service to the members and children by greeting them with a smile and a friendly and cheerful outlook. Conduct monthly meetings for my team for ongoing training and sharing information along with attending mandatory manager meetings. Arrive early for my shift. Be CPR/AED certified and have knowledge of Blood Borne Pathogen protocols. Uphold all policies and procedures within the club. Provide proper childcare for infants starting 6 week up to age 13. Maintain accurate personnel records. Provide feedback to my employees. Answer the phone professionally and make necessary reservations. Schedule interviews and then orientation for new hires. Know emergency protocols and be prepared to act. Provide tours to prospective members and guests with determining their needs and wants. Work with team members on the management staff to provide a high level of customer service. Do proper paperwork for new members such as joining, adding or dropping a family member, paying in full or cancelling.
- Hours per week: 40
Events Coordinator
Spring Run Vineyards
Chesterfield, VA
05.2019 - 10.2021
- Schedule logistics and coordinate with vendors, direct staff members and manage timelines to execute 2-4 large-scale events per month according to guest specifications. Negotiate rates with caterers, florists, rental companies and other vendors. Confirm details with guest prior to events to ensure accuracy of plan design. Anticipate guest needs proactively, adapt to meet expectations and de-escalate guest issues. Conduct wine tasting with small and large group to sample options and upsell products. Guarantee compliance with state alcohol laws, event permits and internal policies. Maintain pristine spaces during events during set-up and tear-down of furniture and amenities. Create event recaps to report details and explain issues to event sales manager.
- Hours per week: 6
Part-Time Assistant Manager and Clothing Stylist
Maurice's Clothing Store
Midlothian, VA
11.2018 - 03.2021
- Recommend items to customers and customize outfits to match client style and personality. Discover client wants and needs through active listening and pair accessories with customer choices to complete ensembles and increase sales. Develop positive rapport and trust with repeat customers to establish greater brand loyalty. Count cash to balance drawers, tally receipts and submit deposits at beginning or end of shifts. Process transactions and upsell products for up to $40K per month in total sales. Serve as public safety coordinator to train staff members on appropriate protocols and procedures, train team members to react quickly to active shooters, shoplifters and unruly customers. Calculate opening and closing date to complete daily sales reports to track progress toward goals.
- Hours per week: 24
Disability Analyst
Department of Aging and Rehabilitation Services
Henrico, VA
08.2014 - 02.2019
- Evaluated medical and vocational evidence in collaboration with Disability Determination Services to provide timely and accurate decisions for more than 125 Social Security claims per quarter. Adjudicated claims from initial receipt through disability review and appellate processes and gather and analyzed large datasets to guide decision-making based in facts. Interpreted and applied complex policies to communication efforts with diverse clientele. Organized high-volume workload to meet or exceed deadlines in ever-changing environment. Prepared and authored written analyses to support and justify sound decision-making analysis before submitting to doctors for their recommendation or approval.
- Hours per week: 40
Education
Some college - Criminal Justice
Temple University
Amber, PA12-1995
Associate's degree - Criminal Justice
Bucks County Community College
Newtown, PA12-1991
Skills
- Public safety awareness
- Data entry proficiency
- Information gathering
- Mental resilience
- Customer Service
Timeline
Emergency Communications Officer
Defense Logistic Agency
05.2024 - Current
KidZone Management and Member Advisor
American Family Fitness
05.2022 - Current
Events Coordinator
Spring Run Vineyards
05.2019 - 10.2021
Part-Time Assistant Manager and Clothing Stylist
Maurice's Clothing Store
11.2018 - 03.2021
Disability Analyst
Department of Aging and Rehabilitation Services
08.2014 - 02.2019
Associate's degree - Criminal Justice
Bucks County Community College
Some college - Criminal Justice
Temple University
Job-related training
- Insider Threat Awareness-DLA-October 21, 2025
- Annual Ethics Training-DLA-September 29, 2025
- Emergency Medical Dispatch-APCO-August 5, 2025
- Controlled Unclassified Information (CUI)-DLA-July 9, 2025
- DLA Records and Information Management Training-DLA-July 9, 2025
- DLA All Hazards Awareness Training-DLA-June 26, 2025
- Environmental Management Systems (EMS)Awareness-DLA-June 26, 2025
- Prevention of Sexual Harassment and Sexual Assault Prevention and Response for the Civilian Workforce-DLA-June 26, 2025
- Personally Identifiable Information Awareness Annual Training-DLA-June 21, 2025
- Security and Privacy-General-State Police-May 29, 2025
- Blood Borne Pathogen-Red Cross-May 1, 2025
- Spill Prevention/Stormwater Annual Training for DLA Aviation-DLA-April 30, 2025
- Annual Security and Counterintelligence Awareness-DLA-April 30, 2025
- Cyber Awareness Challenge-DLA-April 30, 2025
- Antiterrorism (AT) Level 1 Year One-DLA-April 30, 2025
- DLA Continuity of Operation (COOP)
- Employee Awareness Training-DLA-April 30, 2025
- Introduction to Hazardous Materials-FEMA-March 16, 2025
- Basic Dispatch School-Chesterfield County Police Department-January 27-31, 2025
- National Response Framework, An Introduction-FEMA-November 24, 2024
- Basic Incident Command System for Initial Response-FEMA-November 19, 2024
- An Introduction to the National Incident Management System-FEMA-November 13, 2024
- Introduction to Incident Command System-FEMA-November 9, 2024
- Cardiopulmonary Resuscitation (CPR)-The Red Cross-July 22, 2024
- VCIN/NCIC Certification-State Police-June 9, 2024