Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Lee

Gadsden,AL

Summary

Offering a friendly and professional demeanor, always ready to learn and excel in a dynamic environment. Brings understanding of effective management and guest interaction, coupled with an ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a new role.

Overview

8
8
years of professional experience

Work History

Server

Jefferson's Restaurant
08.2024 - Current
  • Served food and beverages timely with focused attention to customer allergies or requests.
  • Demonstrated strong multitasking skills by serving multiple tables simultaneously without error.
  • Supported coworkers during rush hours, keeping a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.

Guest Services/ Head Bartender

Xanterra Travel Collection
06.2020 - 04.2024
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
  • Managed and motivated employees to be productive and engaged in work.

Sales Associate

Ulta
05.2017 - 05.2019
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales goals by using effective sales strategies and staying up to date on both old and new product specifications.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Gadsden City High School
Gadsden, AL
05-2017

Skills

  • Strong work ethic
  • Task prioritization
  • Positive guest engagement
  • Outstanding customer service
  • Professional appearance
  • Inventory management

Timeline

Server

Jefferson's Restaurant
08.2024 - Current

Guest Services/ Head Bartender

Xanterra Travel Collection
06.2020 - 04.2024

Sales Associate

Ulta
05.2017 - 05.2019

High School Diploma -

Gadsden City High School

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Melissa Lee