MELISSA LEIGH FIGUEROA
Clermont
Summary
Retail management expert with proven success in sales growth, team leadership, and local marketing strategies. Demonstrated ability to enhance customer satisfaction and drive business results. Seeking opportunities in dynamic environments that prioritize professional growth and innovation. Committed to bringing a strong work ethic, adaptability, and dedication to every opportunity.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Consumer Cellular
Daytona Beach
09.2023 - Current
- Consistently surpassing monthly sales quotas in a competitive, low foot traffic environment.
- Plan and execute local marketing events to increase brand visibility and drive foot traffic.
- Lead all aspects of store operations, including staffing, scheduling, sales, inventory, and excellent customer service.
- Recruit, train, and coach sales teams to drive performance and deliver top-tier service.
- Partner with field leadership to align on goals, implement strategies, and report on results.
- Manage team performance and employee development.
- Track and analyze sales data to identify trends, and adjust team strategies accordingly for optimal performance.
Retail Sales Supervisor
Consumer Cellular
09.2022 - 09.2023
- Delivered exceptional customer service to all customers.
- Trained new employees on sales techniques and customer service standards.
- Conducted audits of customer accounts to optimize value.
- Maintained comprehensive knowledge of all products and services.
- Facilitated sales of mobile phones and associated accessories.
- Ensured store cleanliness and adherence to company standards.
- Managed inventory and performed daily inventory checks.
Retail Store Manager
T-Mobile
07.2016 - 09.2022
- Complete observations of store employee interactions with customers, including feedback to be used in development training, and coaching conversations
- Assist with customer-related issues that would positively impact the customers experience.
- Own the stores success and take ownership for store employees work related needs, staffing and scheduling, marketing, loss prevention and all other store functions.
- Ensure store employees meet and exceed monthly success measurements.
- Maintain a neat and organized environment.
- Provided personal performance management plans and conversations, as well as celebrating achievements through recognition
Education
High School Diploma - General Studies – Economics, English, Math, Science
Lake Minneola High School
Clermont, Florida01.2014
Skills
- Interviewing and hiring
- Sales management
- Staff training
- Employee development
- Store operations
- Inventory management
- Marketing strategies
- Leadership skills
- Customer service excellence
- Product restocking
- Retail operations
- Data entry proficiency
- Attention to detail
Timeline
Retail Store Manager
Consumer Cellular
09.2023 - Current
Retail Sales Supervisor
Consumer Cellular
09.2022 - 09.2023
Retail Store Manager
T-Mobile
07.2016 - 09.2022
High School Diploma - General Studies – Economics, English, Math, Science
Lake Minneola High School
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