Melissa Leishman

• I really enjoy my current position at the Agave Spa, however this position is only available for part time hours, especially during the hot summer months, while business is slower.
• My daily responsibilities are nearly identical to the other spa positions I have listed in detail below. l Provide assistance to guest and service providers, while keeping a well balanced schedule, and maintaining a relaxing environment.

My primary responsibilities were taking spa reservations in person, and over the phone, making confirmation calls, putting together end of day reports, responding to emails, and training new employees. I enjoyed

guiding our guests towards their best spa experience, while booking in a manner to best maximize availability, and fairness. I strive to make sure all guest, and providers, have a clear understanding of any necessary details. I take pride in a strong knowledge of spa products and services. I firmly believe in keeping busy, and use any available downtime to keep the shop dusted and well stocked. As a timeshare property, we have the unique advantage of getting to know our guest on a more personal level, as we see them return often.

• While the spa was closed for covid precautions I obtained a liquor license and worked as a bartender.
• I adhered to state regulations regarding serving alcohol responsibly, maintained a peaceful and orderly environment. I also preformed opening and closing tasks while cleaning, organizing, restocking, and placing supply orders.

My role at the Fairmont Kea Lani was pretty much identical to what I did at Spa Helani. I assisted with several changes from it evolving from Spa Kea lani, to remodeling and reopening as a Willow Stream Spa. They were nominated best resort spa in Hawaii two years in a row, by Travel and Leisure magazine

I worked at The Heavenly Spa as both a spa booking agent, and spa attendant. As well as keeping the spa stocked and presentable, I assisted with booking spa and salon appointments.

My first job working as a spa receptionist was in a small historic hotel in the tropical location of east Maui. They have a beautiful spa, and offer unique treatments such as Watsu. I similarly worked booking appointments, balancing the schedule, assisting the therapist, and keeping the spa and locker rooms tidy and in good working order.

• Assisted customers with opening new accounts, ordering checks, and applying for loans.
• Cross-sold bank products such as savings accounts and credit cards to existing clients.
• Performed cash handling duties including counting currency, coins and checks. I was the lead teller and vault keeper for the last few years.