Melissa Linares
Glendale,AZ
Summary
Personable Customer Service Representative with 6+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Seeking to transition a career within Law Enforcement.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Buds Drapery Den
Phoenix, AZ
05.2021 - Current
- Submitted new system orders and completed related paperwork.
- Updated reports and daily logs for management use and permanent files.
- Checked accuracy and integrity of system information and located missing details.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Maintained records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Established and maintained good relations with customers, vendors, and transport companies.
- Documented customer correspondence in E-PIC to track requests, problems, and solutions.
- Processed over $5000 on warehouse inventory weekly
Correctional Officer
The Geo Group
Florence, AZ
- Monitored daily activities to identify and manage suspicious behavior
- Conduct security checks on a Level 3 Sex offender Yard with over 500 male inmates
- Informed inmates and visitors of rules, safety and security procedures, and responsibilities.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues we had occurring on the yard
- Inspected cells and conducted random searches of common areas.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers
Correctional Officer
Eloy Detention Center
Eloy, AZ
- Monitored CCTV feeds in the master control room to keep a close eye on all areas of the person
- Screened incoming visitors to assess their clothing, remove unauthorized items and verify identities.
- Maintain and present proficiency in the use of firearms, force application, restraints as well as unarmed self-defense
- Developed correctional reports with maintaining everyday logs Conducted regular patrols to ensure the safety of the facility Furnishes information for bail bondsmen, families, attorneys, court officials, and other law enforcement
- Attended regular training and maintained appropriate certifications
- Maintained appropriate control, security, and well-being over those detained while working master control.
Customer Service Representative
Selectblinds
Tempe, AZ
- Answered customer telephone calls promptly and in an appropriate manner Recommended changes to policies and procedures to maximize team efficiency and productivity
- Evaluated components and final products against quality standards and manufacturing specifications
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Trained new associates on store programs and policies
- Promoted best practices by identifying opportunities for process improvements and initiatives.
Education
Bachelor of Science - Criminal Justice
Brookline College - Phoenix
Phoenix, AZ01.2022
Associate in Criminal Justice - Criminal Justice
Brookline College - Phoenix
Phoenix, AZ07.2019
Certificate - Law Enforcement Certification
East Valley Institute of Technology - Adult Education Center
Mesa, AZ06.2014
High School Diploma -
Westwood High School
Mesa Az05.2014
Timeline
Customer Service Representative
Buds Drapery Den
05.2021 - Current
Correctional Officer
The Geo Group
Correctional Officer
Eloy Detention Center
Customer Service Representative
Selectblinds
Bachelor of Science - Criminal Justice
Brookline College - Phoenix
Associate in Criminal Justice - Criminal Justice
Brookline College - Phoenix
Certificate - Law Enforcement Certification
East Valley Institute of Technology - Adult Education Center
High School Diploma -
Westwood High School
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