Summary
Overview
Work History
Skills
Timeline
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MELISSA LINDSAY

Las Vegas,NV

Summary

Results-driven professional with a proven track record of delivering impactful outcomes through a unique blend of experience and talents. Eager to leverage skills in a dynamic work environment to contribute effectively towards achieving organizational goals. Seeking a challenging role to further develop abilities and make a meaningful impact within the company. Committed to continuous growth and excellence in all aspects of work.

Overview

8
8
years of professional experience

Work History

Senior Store Manager

FedEx Office
08.2019 - Current
  • Managed daily operations of a high-traffic shipping and printing retail location, overseeing a team of 4 employees to ensure smooth and efficient service delivery.
  • Led training and development programs for new and existing staff, resulting in improved employee performance and less turnover.
  • Directed customer flow management strategies during peak hours, reducing wait times and enhancing overall service experience.
  • Cultivated strong peer and inter-store relationships to support collaboration, share best practices, and maintain brand consistency.
  • Fostered long-term customer relationships through personalized service and effective problem-solving, driving repeat business and customer loyalty.
  • Increased year-over-year sales through upselling services, optimizing store layout, and improving employee sales techniques.
  • Ensured compliance with company policies, safety standards, and operational procedures, maintaining high audit scores and low incident rates.

Store Manager

FedEx Office
07.2017 - 08.2019


  • Developed and sustained customer relationships to boost ongoing business.
  • Assists in all financial controls and internal auditing to maintain daily flow of the center this includes OSHA compliance.
  • Shipping packages and auditing packages including international shipments and customs documentation.
  • Uses Oracle to place supply orders and control inventory.
  • Running complex print orders, Fax machines and other auxiliary equipment, Quality checks all customer orders. Knowledgeable on both PC and MAC.

Skills

    Coaching and performance management

    Communication

    Staff motivation and engagement

    Training

    Organization

Timeline

Senior Store Manager

FedEx Office
08.2019 - Current

Store Manager

FedEx Office
07.2017 - 08.2019

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MELISSA LINDSAY