MELISSA LINDSEY
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Marketing Program Manager
Fisher Investments
Camas, WA
04.2021 - 11.2022
- Developed strategies for increasing brand awareness through digital channels.
- Created content for websites, emails, blogs, and social media campaigns.
- Collaborated with cross-functional teams to ensure successful execution of projects.
Sales Manager
Fisher Investments
Camas, WA
10.2017 - 04.2021
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with the marketing team to create promotional materials for target customers.
Correspondence and Resolution Team Specialist
Fisher Investments
Camas, WA
06.2015 - 10.2017
- Wrote operational, legal, and commentary letters to clients and prospects.
- Assessed internal errors and strategies to reach a resolution.
Communications Associate
Fisher Investments
Camas, WA
11.2014 - 06.2015
- Collaborated with the legal team to create content that effectively communicated messages.
- Reviewed all outgoing communications prior to release for accuracy and consistency.
Software Implementation Consultant
InsideSales.com
Provo, UT
10.2013 - 10.2014
- Trained client users and administrators on software features, functionality, and best practices.
- Managed client relationships and expectations to ensure customer satisfaction.
Call Center Manager
Pinnacle Security
Lindon, UT
01.2008 - 12.2012
- Developed and maintained a team of 10-12 call center representatives to meet performance standards.
- Recruited and trained new employees to meet job requirements.
Education
BS Communications, Journalism emphasis -
Utah Valley University
04.2013
Journalism Intern at KNRS radio station -
Clear Channel Broadcasting
04.2013
Teaching Assistant -
Utah Valley University (UVU)
04.2013
Life Editor -
UVU Review (University Newspaper)
04.2013
Rocky Mountain High School
05.2007
Skills
- Client Relationship Management
- Project Management
- Brand Promotion
- Media Communications
References
References available upon request.
Timeline
Marketing Program Manager
Fisher Investments
04.2021 - 11.2022
Sales Manager
Fisher Investments
10.2017 - 04.2021
Correspondence and Resolution Team Specialist
Fisher Investments
06.2015 - 10.2017
Communications Associate
Fisher Investments
11.2014 - 06.2015
Software Implementation Consultant
InsideSales.com
10.2013 - 10.2014
Call Center Manager
Pinnacle Security
01.2008 - 12.2012
BS Communications, Journalism emphasis -
Utah Valley University
Journalism Intern at KNRS radio station -
Clear Channel Broadcasting
Teaching Assistant -
Utah Valley University (UVU)
Life Editor -
UVU Review (University Newspaper)
Rocky Mountain High School
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