Professional Summary
Overview
Work History
Education
Skills
Timeline
server

Melissa Lineberger

bubbas 33
Gastonia,NC
Melissa Lineberger
13
Years of experience

Dynamic and highly reliable professional with extensive experience at The Smoke Pit, and Chili's Bar and Grill, excelling in customer service and strong multitasking abilities. Proven track record of enhancing guest satisfaction through attentive service and upselling techniques, contributing to increased sales and repeat business. A dedicated team player committed to delivering exceptional dining experiences.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Work History

Server

9 Months
Chili's Bar and Grill | 12.2024 - 09.2025
  • Greeted guests promptly, guided menu selections, and delivered attentive table service.
  • Entered orders accurately into POS systems and coordinated timing with kitchen staff.
  • Processed payments, balanced checks, and handled cash and card transactions securely.
  • Resolved guest concerns professionally, maintaining calm service during busy shifts.
  • Mentored new servers on service flow, POS procedures, and guest engagement practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender

9 Months
Chili's Bar and Grill | 12.2024 - 09.2025
  • Maintained clean, organized bar areas in compliance with sanitation standards.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

3 Years 2 Months
The Smoke Pit | 06.2023 - 08.2026

* Mastering the multitasking skills of waiting tables, bartending, and keeping a mental note for the plethora of beverage recipes.

  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Server

3 Years 2 Months
The Smoke Pit | 06.2023 - 08.2026
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Assisted in managing dining area, maintaining cleanliness, and organizing seating arrangements for optimal flow.
  • Trained new servers on menu offerings, service standards, and point-of-sale system operations for improved efficiency.
  • Monitored tables regularly for guest needs, providing prompt attention to enhance overall dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

server

2 Months
bubbas 33 | 08.2026 - Current
  • Greeted guests promptly and guided menu selections using strong product knowledge.
  • Recorded orders accurately and entered requests into POS system to support timely kitchen preparation.
  • Delivered food and beverages efficiently while maintaining attentive table service.
  • Coordinated with kitchen staff to resolve order issues and maintain service flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Streamlined order-taking process to minimize wait times for diners.

Housekeeping Room Attendant

5 Months
Home 2 Suits by Hilton Biltmore, | 01.2023 - 06.2023
  • Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
  • Conducted inspections to assess room readiness and adherence to quality guidelines.
  • Collaborated with team members to optimize cleaning schedules and improve efficiency.
  • Implemented inventory control measures for cleaning supplies, reducing waste and costs.
  • Resolved guest concerns promptly regarding room cleanliness, fostering positive experiences.
  • Developed strategies for improving turnaround times on room service requests, increasing guest satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Home Health Aide

5 Months
Private Family Client | 10.2022 - 03.2023
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Developed personalized care plans in collaboration with families and medical staff.
  • Trained new aides on best practices for patient care and safety protocols.
  • Maintained accurate documentation of client progress and care provided consistently.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

House Cleaner

7 Years 10 Months
Owner Operator Independent | 05.2013 - 03.2021
  • Cleaned residential spaces, including kitchens, bathrooms, bedrooms, and living areas, with consistent attention to detail. 2. Sanitized high-touch surfaces, restocked supplies, and maintained hygienic conditions throughout assigned properties. 3. Organized cleaning schedules to complete recurring tasks efficiently and maintain reliable service standards. 4. Inspected rooms for missed areas, corrected deficiencies, and ensured polished final presentation. 5. Used safe handling practices for cleaning chemicals, equipment, and household surfaces. 6. Managed laundry, linen changes, and bed-making to support complete property readiness. 7. Communicated with property owners to confirm priorities, special requests, and service expectations. 8. Improved cleaning workflow by sequencing tasks to reduce repetition and maintain consistent quality.

Education

GED

Wake Technical Community College | Raleigh, NC | 09.2022

Skills

Strong multitasking
Customer service
Highly reliable
Team player attitude

Timeline

server

bubbas 33
08.2026 - CurrentRead More

Server

Chili's Bar and Grill
12.2024 - 09.2025Read More

Bartender

Chili's Bar and Grill
12.2024 - 09.2025Read More

Bartender

The Smoke Pit
06.2023 - 08.2026Read More

Server

The Smoke Pit
06.2023 - 08.2026Read More

Housekeeping Room Attendant

Home 2 Suits by Hilton Biltmore,
01.2023 - 06.2023Read More

Home Health Aide

Private Family Client
10.2022 - 03.2023Read More

House Cleaner

Owner Operator Independent
05.2013 - 03.2021Read More

Wake Technical Community College

GED
Read More
Melissa Linebergerserver