Melissa Lloyd
Roadie
Atlanta,GA
8
years of professional experience
Dynamic team leader with a strong work ethic and exceptional customer service skills. Proven track record in enhancing guest engagement and ensuring high-volume dining success. Adept at cash handling and fostering team collaboration, consistently delivering memorable experiences and resolving concerns with enthusiasm.
Work History
Server
2 Months- Greets guests promptly and delivers attentive table service in fast-paced tavern environment.
- Takes accurate food and beverage orders, enters requests into POS system, and confirms modifications.
- Coordinates with kitchen and bar staff to ensure timely service and smooth ticket flow.
- Presents menu recommendations and beverage pairings to support guest satisfaction and sales.
- Processes cash, credit, and debit transactions accurately.
- Monitors tables throughout service, refills beverages, and resolves guest concerns professionally.
- Maintains clean dining areas, reset tables quickly, and follows sanitation standards.
Delivery Gig Driver
6 Years 3 Months- Accepts same-day delivery gigs through mobile app and maintained reliable route execution.
- Loads and secures packages carefully to prevent damage during transit.
- Navigates optimized routes while meeting pickup and drop-off instructions accurately.
- Communicates with customers to confirm delivery details and resolve access issues.
- Verifies package information and recipient requirements before completing handoffs.
- Follows all relevant traffic laws and safety regulations.
- Utilizes GPS and other navigation tools to plan routes and stay on schedule.
Server
2 Years 1 Month- Delivered attentive table service, accurately recorded orders, and coordinated timing with kitchen staff.
- Presented menu items clearly, answered guest questions, and recommended selections based on preferences.
- Processed payments accurately, balanced transactions, and resolved billing concerns professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Lead/ Server
2 Years 5 Months- Supervised daily team operations, ensuring consistent guest service and workflow coverage.
- Trained new hires on service standards, safety procedures, and station routines.
- Resolved guest concerns promptly, supporting positive experiences and service recovery.
- Coached team members on compliance with safety, sanitation, and service procedures.
- Collaborated with cross-functional teams to ensure seamless integration between different technology platforms and systems.
- Monitored food and beverage delivery to ensure timely, accurate guest orders.
- Coached associates on service standards, safety procedures, and responsive guest support.
- Monitored tee line activity, adjusting staffing and priorities to support peak-volume periods.
- Trained new hires on POS transactions, order accuracy, and operational procedures.
- Supported opening and closing tasks, ensuring readiness for daily service operations.
- Collaborated with management to improve team communication, workflow consistency, and shift execution.
Education
Master of Cosmetology
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Safe food handling
High volume dining
Team collaboration
Suggestive selling
Timeline
Server
McCrays Tavern
08.2026 - CurrentRead More
Server
Hammerhead
06.2022 - 07.2024Read More
Delivery Gig Driver
Roadie
07.2020 - CurrentRead More
Team Lead/ Server
TopGolf
08.2018 - 01.2021Read More
Empire Beauty School
Master of Cosmetology
Read More