Melissa Lopez
Cibolo,TX
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Dedicated Care Manager for members care and their health care needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Care Manager with over 7 years of experience in the healthcare Insurance Industry at Centene. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
35
35
years of professional experience
Work History
RN Care Manager
Centene
San Antonio, TX
08.2015 - Current
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
RN SUPERVISOR
ADVENT
SAN MARCOS, TEXAS
06.1997 - Current
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Determined and nursed special care cases and arranged professional consultation sessions for patients.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Created, implemented and evaluated programs that promoted staff recruitment, retention and development.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
LVN CLINICAL INSTRUCTOR
CAREER POINT COLLEGE
San Antonio, TEXAS
11.2015 - 12.2016
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
RN CARE MANAGER
HILL COUNTRY HOME HEALTH
NEW BRAUNFELS , TX
03.2011 - 03.2013
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Organized and managed care of patients undergoing various therapies and procedures.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Education
Master of Science - MSN
COLORODAO TECHNICAL UNIVERSITY
Colorado City, CO11.2023
Bachelor of Science - BSN
UT Arlington
Arlington, Texas 12.2018
Associate of Science - ADN- Nursing
St Philips College
San Antonio, TX12.2010
LVN - LVN
St Philips College
San Antonio, TX08.1997
Skills
- Preventive Healthcare
- Medication Side Effect Knowledge
- Disease Processes
- Managing Diseases
Timeline
LVN CLINICAL INSTRUCTOR
CAREER POINT COLLEGE
11.2015 - 12.2016
RN Care Manager
Centene
08.2015 - Current
RN CARE MANAGER
HILL COUNTRY HOME HEALTH
03.2011 - 03.2013
RN SUPERVISOR
ADVENT
06.1997 - Current
Master of Science - MSN
COLORODAO TECHNICAL UNIVERSITY
Bachelor of Science - BSN
UT Arlington
Associate of Science - ADN- Nursing
St Philips College
LVN - LVN
St Philips College
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