Melissa Lopez
Newark,NJ
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Strong communicator with excellent time management, administrative and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate AML Compliance Specialist
Fiserv
06.2023 - Current
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
Bank Teller
TD Bank
12.2020 - 04.2023
- Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Count currency, coins, and checks received by hand or using a currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
- Explain, promote, sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Monitor bank vaults to ensure cash balances are correct.
UNIVERSAL BANKER
Picatinny Federal Credit Union
06.2017 - 07.2020
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Review loan agreements to ensure that they are complete and accurate according to policy
- Handle customer complaints and take appropriate action to resolve them
- Submit applications to credit analysts for verification and recommendation.
Education
Bachelor of Science (B.S.) Business Administration - Finance Candidate -
MONTCLAIR STATE UNIVERSITY
Montclair, NJ05.2023
Associate in Applied Science (A.S.) Business Management -
BERKELEY COLLEGE
Little Falls, NJ05.2020
Skills
- Fluent in Spanish & English
- Analytical Thinking
Certification
- Bloomberg Certified
- Microsoft Office & Excel Certified
Timeline
Associate AML Compliance Specialist
Fiserv
06.2023 - Current
Bank Teller
TD Bank
12.2020 - 04.2023
UNIVERSAL BANKER
Picatinny Federal Credit Union
06.2017 - 07.2020
Bachelor of Science (B.S.) Business Administration - Finance Candidate -
MONTCLAIR STATE UNIVERSITY
Associate in Applied Science (A.S.) Business Management -
BERKELEY COLLEGE
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