Melissa Lopez
Miami,FL
Summary
I'm a 32-year-old graduate of Florida International University. I competed as a Collegiate Athlete in Taekwondo for the University and trained in the art for 23 years. I'm currently seeking to further my education in Fire Science as well in the Sports Medical Field. I'm a young, energetic and highly charming individual with a drive to learn and grow. I'm extremely social, I work beyond well with the public and I'm not afraid to smile to a complete stranger. My charm, determination, sense of empathy and compassion are my ultimate strength that make me stand out among the rest as an individual.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Endocrinology Associates PA
2018.09 - 2023.09
- Contributed to positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered excellent patient experiences and direct care.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Followed document protocols to safeguard confidentiality of patient records.
Therapy Aide
Baptist Health South Florida Miami Orthopedics & Sports Medicine
2018.07 - 2018.09
- Administered active and passive manual therapeutic exercises, heat, and electrical modality treatments
- Observed patients during treatment to compiled and evaluated data on patient responses and progress, and report to physical therapist
- Secured patient into or onto therapy equipment
- Administered traction to relieve neck and back pain using intermittent equipment
- Arranged treatment supplies to keep them in order.
Therapy Aide Intern & Athletic Trainer Intern
PARC Physical Therapy & Miami Dade College Sports Medicine
2017.01 - 2018.05
- Observe/shadow Doctors through evaluations, assist with patients/athletes needs and get first hand training on procedures and treatment
- Instruct, motivate, safeguard, and assist patients/athletes as they practice exercises or functional activities
- Administer active or passive manual therapeutic exercises, taping injuries/prevention of injuries, therapeutic massage, aquatic physical therapy, or heat, light, sound, or electrical modality treatments, (ex: TENS/ ultrasound.)
Assistant Manager & Front Desk
Youfit Health Clubs
2013.03 - 2018.07
- Demonstrate proper operation of fitness equipment, such as resistance machines, cardio machines, free weights, or fitness assessment devices
- Train staff members to perform work activities, (ex: computer applications) Prepare meeting agendas, attend meetings, record and transcribe minutes
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, arrange for billing
- Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products.
Head Coach
USA Taekwondo Team
2010.10 - 2014.06
- Observe participants, inform them of corrective measures necessary for skill improvement
- Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance
- Offer alternatives during classes to accommodate different levels of fitness
- Evaluate individuals' abilities, needs, physical conditions & develop suitable training programs to meet any special requirements
- Monitor athletes' use of equipment to ensure safe and proper use
Education
Bachelors in Sport and Fitness -
Florida International University
Miami, FL04.2018
Associates in Biology -
Miami Dade Community College
Miami, FL05.2014
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certifications
BLS- CPR/ AED
First Responder
EVOC
BFST - Firefighter Certificate of Compliance
NWCG - Wildlands Completion
S-190; S1-130; L-180
Emergency Management Institute - FEMA
IS-800 D; IS-700 B; IS-200 C; IS-100 C;
Timeline
Patient Coordinator
Endocrinology Associates PA
2018.09 - 2023.09
Therapy Aide
Baptist Health South Florida Miami Orthopedics & Sports Medicine
2018.07 - 2018.09
Therapy Aide Intern & Athletic Trainer Intern
PARC Physical Therapy & Miami Dade College Sports Medicine
2017.01 - 2018.05
Assistant Manager & Front Desk
Youfit Health Clubs
2013.03 - 2018.07
Head Coach
USA Taekwondo Team
2010.10 - 2014.06
Bachelors in Sport and Fitness -
Florida International University
Associates in Biology -
Miami Dade Community College
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