MELISSA LOPEZ
Champlin,MN
Summary
I am an enthusiastic and dedicated professional eager to contribute my skills in customer service and coordination to your team. With a proven track record of enhancing customer satisfaction and streamlining operations, I am passionate about creating positive experiences for clients. I am excited about the opportunity to join your organization and leverage my expertise to support your mission and foster a collaborative environment.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Rep
Delta Airlines
Minneapolis, MN
10.2021 - Current
- Exceeded sales targets by 20% through exceptional customer engagement.
- Developed strong client relationships, leading to a 15% increase in repeat business.
- Trained new team members, enhancing overall team performance and efficiency.
- Managed high-volume inquiries, maintaining a 95% first-contact resolution rate.
- Achieved recognition as 'Employee of the Month' for outstanding service excellence.
House Coordinator
Lutheran Social Service
St Paul, MN
04.2016 - 10.2021
- Daily Operations: Manage the day-to-day operations of the group home to ensure it runs smoothly and efficiently.
- Staff Management: Recruit, hire, train, and supervise staff. This also includes creating staff schedules and ensuring staff performance meets the required standards.
- Resident Care: Ensure the safety, well-being, and support of residents. This involves assisting with daily activities and coordinating programs.
- Maintenance and Safety: Oversee regular maintenance of the facility to ensure it is safe, clean, and well-maintained.
- Communication: Serve as a liaison between staff, residents, families, and external agencies. Maintain effective communication to resolve issues and build positive relationships.
Customer Service Support
United Healthcare
Minneapolis, MN
08.2012 - 04.2016
- Acting as a liaison between members and the company to resolve inquiries about benefits, eligibility, claims, and billing, while also guiding customers in using digital platforms and understanding their healthcare options. Key duties include answering calls, researching complex issues, processing claims, and maintaining accurate records to ensure member satisfaction and proper benefit application.
Education
Associate of Applied Science - Medical Assisting
Anoka Technical College
Anoka, MN12-2026
High School Diploma - undefined
Excel High School
Edina, MN01-2000
Skills
- Administrative
- Patient Care
- Leadership
- Customer service
- Active listening
- Critical thinking
- Data entry
LANGUAGES
Spanish
Timeline
Customer Service Rep
Delta Airlines
10.2021 - Current
House Coordinator
Lutheran Social Service
04.2016 - 10.2021
Customer Service Support
United Healthcare
08.2012 - 04.2016
High School Diploma - undefined
Excel High School
Associate of Applied Science - Medical Assisting
Anoka Technical College