Melissa Love
Sulphur,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Logan Health Wellness & Pain
Kalispell, MT
09.2023 - 05.2024
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Reviewed account receivables for accuracy prior to sending out statements.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with other departments to ensure quality customer service was delivered.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Receptionist
CMS
Kalispell, MT
10.2022 - 08.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Assisted with special projects assigned by management when required.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted customers, answered general questions and directed to appropriate locations.
Receptionist
Chrysler & Gordon
Bigfork, MT
11.2021 - 04.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments and meetings for management team.
Financial Services Representative
First Interstate Bank
Kalispell, MT
03.2019 - 09.2021
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Provided guidance on investment decisions to ensure maximum returns.
- Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
- Created customized plans tailored to each individual client's needs.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Established strong and positive working relationships within organization to contribute to team success.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
- Cross-sold bank products and services based on customer needs to boost sales.
- Discussed financial needs and goals to present investment options aligned with clients' financial status.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Cold-called potential clients to discuss available financial products and services.
- Guided customers toward upward credit mobility through good financial choices.
- Received and posted payments to loan accounts.
- Monitored market conditions to determine how trends may influence taxes and client investments.
- Processed financial aid documents and completed basic verification of information.
- Gave workshop and other group presentations to inform students of options and educate on financial aid process.
Education
High School Diploma -
Sulphur High School
Sulphur, LA05-2004
Skills
- Customer Service
- Post-Discharge Care Coordination
- Pre-Admission Requests
- Registration management
- Insurance Verification
- Registration and Admissions
- Appointment Scheduling
- Patient Registration
Timeline
Patient Access Representative
Logan Health Wellness & Pain
09.2023 - 05.2024
Receptionist
CMS
10.2022 - 08.2023
Receptionist
Chrysler & Gordon
11.2021 - 04.2022
Financial Services Representative
First Interstate Bank
03.2019 - 09.2021
High School Diploma -
Sulphur High School
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