Melissa Love
Glastonbury,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Receptionist
Manchester Rehabilitation
Manchester, CT
08.2024 - Current
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Prepared welcome packages for new hires.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Senior Representative (Remote)
Benefeds-FEDVIP
Glastonbury, CT
10.2022 - 09.2024
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed administrative tasks such as updating databases, filing paperwork.
- Analyzed financial statements to assist customers in finding ways to resolve their debt issues.
- Investigated disputes from customers related to billing errors or incorrect charges, working with internal departments as needed to provide resolution.
Elite Support Specialist (Remote)
Apple Leisure Group
Glastonbury, CT
02.2022 - 07.2023
- Assisted customers with product selection, order placement, and billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
- Built relationships with customers to support sales, service and business operations goals.
- Confirmed that customers received efficient resolution to problems by researching issues and providing adequate information.
- Answered questions and resolved concerns for customer support.
Realtor Sales Associate
Century 21
Enfield, CT
04.2013 - 02.2015
- Planned and coordinated open house events to move properties.
- Showed residential properties and explained features, value and benefits of available homes.
- Presented properties to potential buyers to address questions or concerns.
- Managed real estate transactions from initiation to closing.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Managed sales pipeline by actively following up with prospects and hot leads.
Sales and Service Manager
Aaron's Sales and Lease
East Hartford, CT
11.2007 - 02.2010
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
- Worked with management team to oversee and monitor marketing strategy.
Education
CPR/AED/First Aid - First Aid Certification
CPR Certification Institute
Glastonbury, CT11-2024
Reiki II - Reiki
USUI / HOLY FIRE. III REIKI I
CT09-2024
Associate - Liberal Arts And Sciences
Capital Community College
Hartford, CT05.2013
Skills
- Customer Service
- People Skills
- Telephone Etiquette
- Paperwork Processing
- Customer Support
- Records Management
- Client Relationship Building
- Network development
Languages
English
Professional
Spanish
Limited
Volunteer
- Pathfinders Board of Trustees Member
Timeline
Receptionist
Manchester Rehabilitation
08.2024 - Current
Senior Representative (Remote)
Benefeds-FEDVIP
10.2022 - 09.2024
Elite Support Specialist (Remote)
Apple Leisure Group
02.2022 - 07.2023
Realtor Sales Associate
Century 21
04.2013 - 02.2015
Sales and Service Manager
Aaron's Sales and Lease
11.2007 - 02.2010
Reiki II - Reiki
USUI / HOLY FIRE. III REIKI I
Associate - Liberal Arts And Sciences
Capital Community College
CPR/AED/First Aid - First Aid Certification
CPR Certification Institute
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