Melissa Lutz
Cocoa,FL
Summary
Human Resources Specialist Dynamic individual with hands-on experience in business, administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
2025
2025
years of post-secondary education
Work History
Support Associate
The Home Depot
Merritt Island, USA
03.2025 - Current
- Assisted associates and clients to accurately locate products, help information, and company policy information.
- Operated pallet jacks and warehouse equipment.
- Recorded, organized, and updated confidential customer, company, and financial information.
- Accessed internal systems to perform administrative tasks, such as scheduling, order access, note transcription, and provide support to the HR Department.
- Supported team with knowledgeable administrative assistance.
Co-owner and Business Administrator
Fight Shrub LLC
Malabar, USA
01.2014 - 01.2025
- Completed daily business operations, such as recording inventory, record keeping, ordering supplies, order fulfillment, and client communications.
- Led a team of 10 employees, focusing on conducting meetings, designating tasks, conflict resolution, onboarding, training, and providing employee support.
- Utilized technology to operate social media, maintain company websites, prepare notes and documents, contact customers, fulfill orders, and access Workday.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
Customer Care Representative and Administrator
eBay (Radial)
Melbourne, USA
01.2015 - 01.2019
- Provided excellent customer service and deescalation through multiple mediums of customer and vendor contact.
- Processed order transactions through POS and SharePoint systems.
- Maintained assigned company metrics while maintaining accurate notes of order issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved accounting, service and delivery concerns.
Administrative Assistant
Handprints Massage Therapy LLC
Palm Bay, USA
01.2009 - 01.2014
- Performed medical reception administrative duties, such as transcription, contacting insurance companies, and maintaining confidential client records.
- Checked in clients and contacted clients via phone and email.
- Ran the company website and social media pages.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor Of Management And Organizational Studies - Human Resources Management
Eastern Florida State College
Cocoa, FLAssociate Of Arts -
Brevard Community College
Melbourne, FLTimeline
Support Associate
The Home Depot
03.2025 - Current
Customer Care Representative and Administrator
eBay (Radial)
01.2015 - 01.2019
Co-owner and Business Administrator
Fight Shrub LLC
01.2014 - 01.2025
Administrative Assistant
Handprints Massage Therapy LLC
01.2009 - 01.2014
Associate Of Arts -
Brevard Community College
Bachelor Of Management And Organizational Studies - Human Resources Management
Eastern Florida State College
Skills
- Communication Skills
- Organization
- Attention to Details
- Google Docs/Sheets
- HR Experience
- MS Office
- Workforce and Workforce
- Policy Enforcement
- Customer service
- Order processing