Melissa Ly
Tempus Unlimited
Lynn,MA
1
Language
8
years of professional experience
Experienced healthcare support professional with a strong background in EMR/EHR, HIPAA compliance, patient registration, and high-volume front desk coordination. Known for organization, multitasking, and customer service in fast-paced clinical settings.
Work History
Unit Secretary
2 Months- Managed patient admissions, transfers, and discharges with accurate documentation in electronic medical records.
- Provide administrative and clerical support to the Medical-Surgical unit to help maintain efferent daily operations
- Serve as a communication link between nurses providers, patient care staff, families, and hospital departments.
- Protect patient privacy and handle confidential health into professionally according to hospital policy.
- Work collaboratively with the interdisciplinary care team in a fast pace inpatient environment
Patient Care Associate
2 Years 9 Months- Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
- Provide one-on-one personal care and continuous support to assigned individuals in a home/community base settings.
- Assist with activities of daily livings (ADL's) including bathing, grooming, dressing, toileting, feeding, and mobility.
- Provide daily medication assistance/administration in accordance with the individuals care plan training and authorized responsibilities.
- Provide catheter/foley care including catheter changes as assigned and within authorized responsibilities.
- Perform wound care and dressing changes according to established instructions.
- Maintain a clean-safe and comfortable environment.
Patient Access Coordinator
1 Year 3 Months- Coordinated patient registration and appointment scheduling within electronic medical records.
- Reviewed referral requirements and routed authorization requests to support timely access to care.
- Maintained confidential records and updated patient accounts with precise documentation.
- Monitored appointment queues and followed up on incomplete intake tasks to reduce delays.
- Register and check in patients for CT; Computerized tomography, MRI; Magnetic resonance imaging, X-ray, Ultra-sound, and Mammography.
- Going over protocol screening questions to ensure proper care.
Admitting Supervisor
2 Years 1 Month- Verified patient demographics and insurance information for accurate admission records.
- Collected required forms and signatures while maintaining confidentiality standards.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
Education
High School Diploma
- 3.2 GPA
Skills
Strong organization
Telephone reception
EMR / EHR
HIPAA compliance
Customer Service
Problem-solving
Cash handling
Multitasking
Languages
Khmer
Native or Bilingual
Timeline
Unit Secretary
Mass General Brigham- Salem Hospital
08.2026 - CurrentRead More
Patient Care Associate
Tempus Unlimited
01.2024 - CurrentRead More
Patient Access Coordinator
Mass General Hospital
11.2021 - 02.2023Read More
Admitting Supervisor
Franciscan Children's Hospital
07.2018 - 08.2020Read More
Fecteau-Leary JR.SR High School
High School Diploma
Read More