Melissa Lybarger
Clearwater,FL
Summary
Office manager and patient care professional with experience in scheduling, insurance verification, billing follow-up, and front desk support. Improved workflow efficiency through accurate recordkeeping and streamlined day-to-day operations. Delivered courteous patient and customer service while maintaining compliance with documentation requirements.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Hearing Instrument Specialist
Automatic Hearing Solutions Inc
St. Petersburg, Florida
10.2022 - 10.2026
- Enhanced patient access to hearing care by conducting assessments, reviewing audiograms, and providing service support.
- Raised patient understanding through education on hearing aid use, care, and daily maintenance.
- Improved hearing aid fit and device settings to match hearing needs.
- Increased fitting accuracy through application of real ear measurement systems and specialized equipment.
- Enabled clearer listening outcomes by programming hearing aids with simulation-based testing tools.
- Strengthened comfort and clarity through follow-up checks and device fine-tuning.
- Improved patient outcomes through repeat follow-up checks and fine-tuned device adjustments.
- Monitored patient progress through follow-up visits focused on amplification solutions over time.
- Identified hearing loss severity and amplification candidacy through hearing testing.
- Supported treatment planning through comprehensive hearing impairment examinations.
- Improved amplification satisfaction by recommending suitable accessories.
- Delivered prescribed digital hearing instruments through dispensing, programming, and fitting.
- Ensured hearing instruments and accessories were ready for use through thorough inspection, cleaning, and repair.
- Resolved patient concerns through technical support for hearing instruments.
- Supported continuity of care through accurate patient records and service notes in hearing care systems.
- Managed patient records to ensure documentation accuracy. through patient record management and practice software data entry.
- Supported quality care delivery by collaborating with audiology staff throughout service stages.
- Expanded service quality through continuing education in hearing instrument specialty care best practices.
- Expanded clinical knowledge through continuing education and professional development on current research and trends.
- Improved confidence and device use through patient and family counseling on hearing instrument care and maintenance.
- Supported better product choices by guiding clients through hearing solution recommendations.
- Drove revenue growth through sales promotion and business development support.
- Strengthened brand messaging through marketing materials on product and service benefits.
- Maintained compliance with federal dispensing and fitting regulations for hearing instruments.
- Supported care continuity by developing relationships with healthcare professionals.
- Improved communication support through counseling on strategies for individuals with hearing loss.
- Assisted in the fabrication and repair of custom earmolds and devices.
Office Manager
Automatic Hearing Solutions Inc
St. Petersburg, Florida
10.2018 - 10.2026
- Coordinated appointment scheduling and calendar management to ensure provider availability across departments.
- Managed scheduling and coordinated timely use of resources and calendars.
- Supported daily office operations for hearing solutions clinic and assisted patient care workflows.
- Answered patient calls, addressed concerns, and provided courteous front desk support.
- Trained front desk staff on reception calls and office procedures.
- Helped with insurance paperwork, referrals, and billing follow-up with carriers.
- Processed patient records, checked forms, and updated confidential files.
- Maintained filing system for records, correspondence, and other documents.
- Ordered office supplies, tracked inventory, and kept workspaces organized.
- Managed office inventory and placed supply orders.
- Managed invoice tracking and payment processing to maintain accurate accounts receivable and payable records.
- Monitored client payments due and contacted clients with past-due balances.
- Addressed customer inquiries and provided solutions to enhance satisfaction. promptly while maintaining positive client relationships.
- Organized office layout and resources to enhance operational efficiency and uphold professional standards.
- Prepared reports, correspondence, and internal documents for clinic management.
- Provided training to new hires on office policies and procedures.
Patient Care Coordinator
Automatic Hearing Solutions Inc
St. Petersburg, Florida
03.2012 - 12.2017
- Verified insurance coverage and prepared referral forms to facilitate patient access to necessary services.
- Assisted patients with paperwork, billing inquiries, and care instructions to ensure understanding and compliance.
- Scheduled patient appointments and arranged follow-up visits.
- Welcomed patients and supported intake at Automatic Hearing Solutions Clinic.
- Entered intake information and updated medical records before treatment.
- Updated audiologists on treatment plans and follow-up visits.
- Kept accurate records of patient care activities in electronic health record systems.
- Completed required documentation accurately and submitted materials on time.
- Provided administrative support to patient care staff.
- Developed strong professional relationships with physicians and coworkers to promote effective collaboration in patient care. with physicians and coworkers.
Waitress
Fortunato's Italian Pizzeria
Seminole, Florida
01.2009 - 08.2011
- Delivered food to customers promptly during busy service periods and beverages quickly to tables during busy service periods.
- Served food and beverages to customers with prompt, courteous support.
- Checked in with guests to assess their dining experience and address any concerns with customers to ensure satisfaction and address concerns promptly.
- Recommended menu items and clarified specials and dishes to enhance guest experience.
- Presented specials and explained Italian dishes, toppings, and daily offerings.
- Worked with team members to keep restaurant operations running smoothly.
- Monitored guest satisfaction and resolved concerns effectively, maintaining professional communication.
Education
Distance Learning IHS
St Petersburg FLAlan Lowell State License Course
Skills
- Patient scheduling
- Calendar management
- Appointment scheduling
- Office administration
- Records management
- Health records management
- Medical billing
- Document processing
- Data compliance
- Data compliance and data security
- Inventory control
- Accounts management
- Vendor management
- Vendor engagement
- Supply chain management
- Process improvement
- Office software
- Written communication
- Staff training
- Organizational management
- Stakeholder engagement
- Customer service
- Records management
Certification
- Hearing Instrument Specialist
Accomplishments
- Best of the Bay 2026
- Best of the Bay 2025
- Best of the Bay 2024
- 5 Star google rating
Timeline
Hearing Instrument Specialist
Automatic Hearing Solutions Inc
10.2022 - 10.2026
Office Manager
Automatic Hearing Solutions Inc
10.2018 - 10.2026
Patient Care Coordinator
Automatic Hearing Solutions Inc
03.2012 - 12.2017
Waitress
Fortunato's Italian Pizzeria
01.2009 - 08.2011
Distance Learning IHS
Alan Lowell State License Course