Melissa Madrid Wong
Santaquin
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Central Valley Medical Center
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
Medical Assitant
The Childrens Clinic
02.2022 - 05.2024
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified appropriate lab couriers picked up collected lab specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Ordered and prepared reagents and supplies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained all prescribed laboratory testing.
- Prepared initial patient charts for admission.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Tested and recorded blood glucose levels.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Compiled necessary documents for surgical billing packages.
- Obtained client medical history, medication information, symptoms and allergies.
- Ambulated, turned and positioned patients.
- Called and faxed pharmacies to submit prescriptions and refills.
Drive Thru
Jack In The Box
11.2021 - 05.2024
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted customers in choosing menu items by providing food complementing information.
- Resolved problems with orders quickly and offered refund or replacement.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Balanced cash drawer at beginning and close of shift.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Medical Assistant
United Medical Imaging Of South Long Beach
11.2020 - 12.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained specialty equipment, implant and instrumentation inventories.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
Medical Assistant
Kidney Wellness Institute
03.2018 - 11.2020
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
Education
High School Diploma -
Parkridge Private Adult School
Long Beach CAPersonal Trainer
International Sports Science Association
Carpinteria, CA04.2021
Medical Assisting
American Career College
Los Angeles, CA03.2018
Skills
- Insurance claims
- EMR / EHR
- Medical office administration
- Monitoring Patient Progress
- Infection Control and Aseptic Procedures
- Diagnostic Equipment Expertise
- Inventory and Supply Management
- Multi-tasking strength
- Exceptional Customer Service
- Problem-solving skills
- Client Service
- Social perceptiveness
- Cash Handling
- Shipment processing
Certification
- CMA - Certified Medical Assistant
- CPT - Certified Personal Trainer
Languages
English
Spanish
Timeline
Medical Assistant
Central Valley Medical Center
05.2024 - Current
Medical Assitant
The Childrens Clinic
02.2022 - 05.2024
Drive Thru
Jack In The Box
11.2021 - 05.2024
Medical Assistant
United Medical Imaging Of South Long Beach
11.2020 - 12.2021
Medical Assistant
Kidney Wellness Institute
03.2018 - 11.2020
High School Diploma -
Parkridge Private Adult School
Personal Trainer
International Sports Science Association
Medical Assisting
American Career College
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