Melissa Maglieri
Andover ,CT
Summary
Professional customer service worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Whole Food Market
Glastonbury, CT
09.2015 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided product information and recommendations to enhance customer experience.
- Handled cash management, ensuring proper balance in registers at all times.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Trained new staff on operational procedures and customer service standards.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Makeup Artist
MAC Cosmetics
Macy’s Manchester CT
06.2006 - 09.2015
- Delivered exceptional makeup applications tailored to diverse client needs and preferences.
- Educated clients on skincare products and makeup techniques to enhance their beauty routines.
- Collaborated with team members to maintain high standards of product presentation and cleanliness.
- Developed customized makeup looks for special events, ensuring client satisfaction and repeat business.
- Analyzed trends in beauty industry to implement innovative services that drove customer engagement.
- Collaborated with team members to develop seasonal looks, ensuring alignment with brand aesthetics and customer preferences.
Education
Nail Certificate - Cosmetology
Connecticut Institute of Hair Design
East Hartford CT05.1994
High School Diploma - General Studies
South Windsor High School
South Windsor, CT08.1992
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Up-selling techniques
- Attention to detail
Timeline
Customer Service Cashier
Whole Food Market
09.2015 - Current
Makeup Artist
MAC Cosmetics
06.2006 - 09.2015
Nail Certificate - Cosmetology
Connecticut Institute of Hair Design
High School Diploma - General Studies
South Windsor High School