Melissa Malaussena

Closing Manager

Associated Mortgage Bankers

Managed loan closing processes to ensure timely and accurate completion of transactions.
Coordinated communication between clients, loan officers, and title companies to facilitate smooth closings.
Reviewed closing documents for accuracy and compliance with regulatory requirements.
Trained junior staff on closing procedures and best practices to enhance team efficiency.
Implemented process improvements that increased overall productivity in the closing department.
Maintained updated knowledge of mortgage regulations to ensure adherence during closings.
Collaborated with other department managers to address any operational issues, working together to find effective solutions.
Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
Assisted upper management in analyzing sales data, identifying areas of opportunity for growth and developing strategies to meet company goals.
Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
Directed, organized and controlled closing functions for sites in multiple states.
Collaborated with finance teams to ensure funds were correctly allocated and accounted for during closings.
Conducted thorough audits of closing files to maintain compliance with regulatory standards, mitigating risk.
Developed comprehensive checklist for closing activities, ensuring no steps were missed and enhancing efficiency.
Managed scheduling for closings to accommodate client availability and streamline operations.
Enhanced client understanding of closing process through comprehensive guides and personalized consultations.
Improved accuracy in documentation by adopting new software tools, reducing discrepancies in closing documents.
Reduced closing times with introduction of more efficient document management systems.
Coordinated with sales and legal departments to ensure smooth closing processes, improving client satisfaction.
Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
Reported issues to higher management with great detail.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reduced operational risks while organizing data to forecast performance trends.

Pharmacy Technician

Barths Pharmacy

12.2024 - Current

Assisted pharmacists in preparing and dispensing medications accurately.
Maintained inventory by restocking shelves and managing expiration dates.
Provided customer service support by answering inquiries and processing transactions.
Learned medication safety protocols to ensure compliance with regulations.
Supported patient counseling efforts by providing information on medication usage.

Store Manager

American Eagle

08.2008 - 01.2016

Assisted pharmacists in preparing and dispensing medications accurately.
Maintained inventory by restocking shelves and managing expiration dates.
Provided customer service support by answering inquiries and processing transactions.
Learned medication safety protocols to ensure compliance with regulations.
Supported patient counseling efforts by providing information on medication usage.

Director of Operations

Powerhouse Solutions, Inc

02.2020 - 07.2023

Streamlined operational processes to enhance efficiency and reduce costs.
Developed and implemented training programs for team members to improve performance.
Collaborated with cross-functional teams to optimize supply chain management practices.
Analyzed workflow metrics to identify areas for improvement and drive productivity.

Overview

Work History

Closing Manager

Pharmacy Technician

Store Manager

Director of Operations

Education

Psychology -

Timeline

Pharmacy Technician

Director of Operations

Store Manager

Closing Manager

Psychology -

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