Melissa Maldonado
Melissa
Summary
Detail-oriented Claims and Administrative Professional with over a decade of experience in workflow coordination, documentation accuracy, and operational support. Acknowledged for award-winning performance and a proven track record of strong team collaboration. Actively expanding expertise in regulatory and filing processes, aspiring to pivot towards a remote, compliance-focused position like an Associate State Filing Specialist.
Overview
10
10
years of professional experience
Work History
CLAIMS CUSTOMER CARE REP
Liberty Mutual Insurance
05.2023 - Current
- Manage claim intake for Auto, Property, and Liability lines with a focus on accuracy and file movement.
- Maintain documentation in Guidewire, identify missing info, and ensure smooth workflow coordination.
- Recognized with Top Performer (2025) and Rising Star (2024) awards for operational reliability.
- Support internal teams by tracking files, following up on documentation, and resolving workflow delays.
ACCOUNTS RECEIVABLE SPECIALIST
MCW Concrete Inc
11.2015 - 03.2023
- Managed invoicing, collections, and reconciliation using QuickBooks across multiple client accounts.
- Maintained accurate financial records, supported payroll, and processed compliance documentation.
- Coordinated with leadership on pricing updates, contract revisions, and monthly reporting.
Education
High School Diploma - undefined
STONY POINT HIGH SCHOOL
01.2004
Skills
- Documentation Accuracy Workflow
- Coordination
- Compliance Awareness
- Guidewire System Proficiency
- File & Data Management
- Cross-Team Communication
- Attention to Detail
- Microsoft Office & Excel (in progress)
L I N K E D I N C O U R S E W O R K : L E A R N I N G
- Excel for Business Analysts (in progress)
- Compliance Foundations (in progress)
- Business Process Improvement (in progress)
- Stand Out as a Power Performer at Work
- The Six Morning Habits of High Performers
- The Unspoken Rules of High Performers and High Potential
Timeline
CLAIMS CUSTOMER CARE REP
Liberty Mutual Insurance
05.2023 - Current
ACCOUNTS RECEIVABLE SPECIALIST
MCW Concrete Inc
11.2015 - 03.2023
High School Diploma - undefined
STONY POINT HIGH SCHOOL
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