Melissa Manternach
Davenport,IA
Summary
Dynamic leader with a proven track record at McDonald's, enhancing operational efficiency and driving profitability. Excelled in cost analysis, achieving significant savings, while fostering team development and leadership. Mastered labor cost controls and budget coordination, consistently exceeding performance goals. Skilled in training and coaching, inspiring teams to achieve and surpass objectives.
Overview
32
32
years of professional experience
Work History
General Manager
McDonald's
Coralville, IA
09.2024 - Current
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained and supervised staff members in all aspects of restaurant operations.
- Coordinated maintenance and repair of food service equipment.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Managed and reconciled monthly miscellaneous expenses as a cardholder.
- Scheduled staff to ensure exceptional service delivery while adhering to labor budgets.
- Oversaw inventory control to ensure optimal stock levels and reduce waste.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Operations Supervisor
McDonald's
Coralville, IA
05.2018 - 09.2024
- Conducted regular performance evaluations, providing constructive feedback and development opportunities to staff.
- Trained employees on best practices, protocols, and procedures to enhance operational efficiency.
- Addressed job performance issues with employees, identifying root causes and developing effective solutions.
- Conducted periodic audits of operational processes to identify potential risks and areas for improvement.
- Optimized labor costs by effectively managing scheduling and staffing to meet operational demands.
- Monitored staff performance and provided constructive feedback to drive improvement.
- Analyzed financial activities of profit and loss statements.
- Analyzed operational data to identify trends and implement strategic improvements.
- Led weekly meetings with 25 stores to analyze and optimize food cost.
- Ensured compliance with people practices across all stores by leading the people pillar.
- Managed and reconciled miscellaneous expenses and travel costs as a cord holder.
- Monitored and ensured adherence to budgetary guidelines.
- Performed unannounced inspections to ensure adherence to McDonald's standards.
- Conducted training sessions and disseminated key information to store teams.
- Conducted meetings within assigned area to discuss and review performance.
- Coordinated the planning of monthly meetings for 25 stores.
- Reconciled managers' credit card statements monthly.
Crew to General Manager
McDonald's
Walcott, IA
08.1993 - 05.2018
- Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Trained and supervised staff members in all aspects of restaurant.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Counted, entered, and analyzed inventory to ensure budget compliance.
- Created and adjusted schedules to meet labor needs.
- Ensured equipment and building were well maintained to create a safe and welcoming environment for team members and customers.
- Monitored inventory levels regularly and ordered food and products to maintain optimal stock.
- Managed inventory levels and implemented corrective action plans to minimize long-term costs.
- Recruited, trained, and empowered employees to achieve key performance goals.
Education
High School Diploma -
Assumption
Davenport, IA05-1995
Some College (No Degree) -
University of Iowa
Iowa City, IASkills
- Cost analysis and savings
- Deadline oriented
- Profit and loss
- Employee scheduling
- Profit and loss accountability
- Staff scheduling
- Leadership
- Team player
- Team training and development
- Labor cost controls
- Training and coaching
- Customer service
- Inventory management
- Budget management
Accomplishments
- McDonald's Outstanding Manager in 2018
- Dorthy O'Brien Award in 2021
References
- Jim Steinke (McDonald's) (563)260-0498
- Lisa Ryan McDonald's) (563) 299-5287 lisa.ryan@us.stores.mcd.com
- Larry Lounsbery (McDonald's) (319) 631-1246 kmslarryl@gmail.com
- Dennis Hamilton (563) 210-2813
- Melissa Manternach (personal) (309)721-5526 Melissa.A.Manternach@usace.army.mil
Timeline
General Manager
McDonald's
09.2024 - Current
Operations Supervisor
McDonald's
05.2018 - 09.2024
Crew to General Manager
McDonald's
08.1993 - 05.2018
High School Diploma -
Assumption
Some College (No Degree) -
University of Iowa
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