Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
UT Health San Antonio
08.2021 - 09.2022
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Provided exceptional customer service to patients, answering questions and addressing concerns.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Managed patient registration process, confirming data accuracy and completeness.
Handled customer service inquiries in person, via telephone and through email.
Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Entered patient demographic and insurance data into electronic medical record system.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Answered incoming calls, scheduled appointments and filed medical records.
Office Manager
Madhatters Tea House & Cafe
07.2009 - 03.2020
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Analyze business reports and assist in monitoring and issuing bi-weekly payroll.
Manage private events and catering orders for a diverse clientele.
Education
Dental Hygiene
Register Dental Assistant
San Antonio, TX
01-2020
High School Diploma -
Thomas Edison High School
San Antonio, TX
01-2004
Skills
Punctual and hardworking
Attention to detail
Customer service
Scheduling appointments
Patient intake
Appointment scheduling
Office administration
Problem-solving
Phone and email etiquette
Multitasking and organization
Data entry
Timeline
Patient Service Representative
UT Health San Antonio
08.2021 - 09.2022
Office Manager
Madhatters Tea House & Cafe
07.2009 - 03.2020
Dental Hygiene
Register Dental Assistant
High School Diploma -
Thomas Edison High School
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