Melissa Mares
Adkins
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
UT Health San Antonio
08.2021 - 09.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered incoming calls, scheduled appointments and filed medical records.
Office Manager
Madhatters Tea House & Cafe
07.2009 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyze business reports and assist in monitoring and issuing bi-weekly payroll.
- Manage private events and catering orders for a diverse clientele.
Education
Dental Hygiene
Register Dental Assistant
San Antonio, TX01-2020
High School Diploma -
Thomas Edison High School
San Antonio, TX01-2004
Skills
- Punctual and hardworking
- Attention to detail
- Customer service
- Scheduling appointments
- Patient intake
- Appointment scheduling
- Office administration
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
- Data entry
Timeline
Patient Service Representative
UT Health San Antonio
08.2021 - 09.2022
Office Manager
Madhatters Tea House & Cafe
07.2009 - 03.2020
Dental Hygiene
Register Dental Assistant
High School Diploma -
Thomas Edison High School
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