Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Mares

Adkins

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

UT Health San Antonio
08.2021 - 09.2022
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Answered incoming calls, scheduled appointments and filed medical records.

Office Manager

Madhatters Tea House & Cafe
07.2009 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Analyze business reports and assist in monitoring and issuing bi-weekly payroll.
  • Manage private events and catering orders for a diverse clientele.

Education

Dental Hygiene

Register Dental Assistant
San Antonio, TX
01-2020

High School Diploma -

Thomas Edison High School
San Antonio, TX
01-2004

Skills

  • Punctual and hardworking
  • Attention to detail
  • Customer service
  • Scheduling appointments
  • Patient intake
  • Appointment scheduling
  • Office administration
  • Problem-solving
  • Phone and email etiquette
  • Multitasking and organization
  • Data entry

Timeline

Patient Service Representative

UT Health San Antonio
08.2021 - 09.2022

Office Manager

Madhatters Tea House & Cafe
07.2009 - 03.2020

Dental Hygiene

Register Dental Assistant

High School Diploma -

Thomas Edison High School
Melissa Mares