Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Mariscal

North Las Vegas,CA

Summary

To excel the highest level of career path i choose by staying dedicated to achieving targets providing excellent customer service and displaying great team work. I would also describe myself as a open and honest person Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.

Overview

20
20
years of professional experience

Work History

Licensed Esthetician

Amethyst Brows
01.2019 - Current
  • Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
  • Discussed procedures and treatment options with clients.
  • Specialize in brows
  • Service provided threading,waxing,lamination,tint
  • Express dermaplane facial.

Store Manager

Loan Max Title Loans
10.2007 - 05.2017
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Auditing customers files to make sure all paper work was completed also submitted titles to auction for any vehicles that are up for sale.

Call Center Representative/Recruiting Assistant

Westgate Resorts
01.2005 - 10.2007
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • I assisted interested customers with receiving a discounted vacation package in exchange for taking a tour of a timeshare presentation.
  • I also assisted in closing the sale when needed for other agents .
  • As recruiter assistant i would set up booths at job fairs for the company post employment ads and interview potential new employees.

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Education

High School Diploma -

Eldorado High School
Las Vegas, NV
05.2005

Skills

  • Strong communication skills
  • Customer Service
  • Microsoft Office
  • 10 key by touch
  • Receptionist
  • Sales
  • Bilingual
  • Management
  • Organized
  • Recruiting
  • Cash Handling

Timeline

Licensed Esthetician

Amethyst Brows
01.2019 - Current

Store Manager

Loan Max Title Loans
10.2007 - 05.2017

Call Center Representative/Recruiting Assistant

Westgate Resorts
01.2005 - 10.2007

High School Diploma -

Eldorado High School
Melissa Mariscal