Melissa Martenson
Eau Claire
Summary
8+ years of experience in health insurance and successfully coordinating enrollment and group communications. Detail-oriented with excellent abilities to multitask. Extremely willing to learn. Current experience in Prime and UNET Employer and Broker services. Possess an Accident and Health insurance license through the state of Wisconsin.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Professional
United Healthcare
08.2023 - Current
- Enhanced client satisfaction by promptly addressing and resolving service issues.
- Built strong relationships with clients, leading to increased trust and long-term partnerships.
- Streamlined internal processes for improved efficiency in servicing client accounts.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
Group Relations Enrollment Coordinator
Group Health Cooperative Of Eau Claire
07.2014 - 05.2023
- Finalized and processed enrollment applications, terminations and changes.
- Reached out to members and employer groups via calls and emails.
- Processed quotes for potential new employer groups.
- Visited employer groups on-site to ensure satisfaction in our plans.
- Initiated outbound calls to other insurance companies to verify member's enrollment.
- Assisted the Marketing department with numerous community events.
Education
High School Diploma -
Memorial High School
Eau Claire, WI05.2007
Skills
- Attention to detail
- Time management
- Customer-driven
- Interpersonal communication
- Critical and creative thinking
- Teamwork
- Microsoft 365
- Adobe
Certification
Accident and Health Insurance Agent License - July 2022
Timeline
Client Service Professional
United Healthcare
08.2023 - Current
Group Relations Enrollment Coordinator
Group Health Cooperative Of Eau Claire
07.2014 - 05.2023
High School Diploma -
Memorial High School