Melissa Martin
LAYTON,UT
Summary
To seek and maintain a full or part-time position that offers professional challenges utilizing interpersonal and problem-solving skills. Detail-oriented team player with strong organizational skills; The ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude and a willingness to take on responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Business Development Associate
Metro National Title
04.2018 - Current
- Created a client database (CRM) using SalesNow to promote business development.
- Arranged potential client contacts, cultivated relationships with our reps and teams.
- Helped create systems for our sales reps to create efficient ways to market through our CRM and help keep track of their clients.
- Trained new reps on our system and was a support when needed
Legal Assistant
Greg Ericksen Attorney at Law
Bountiful, UT
01.2003 - 10.2020
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Handled all accounting functions including debt collections
Import Supervisor
Expeditors International Of Washington Inc
01.1996 - 08.2002
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated with carriers for clients product shipments and international transactions to eliminate freight delays.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Education
Associate of Science - General Studies
05.1994
Skills
- Customer Service and Assistance
- Client Needs Assessment
- Account Management
- Multitasking Abilities
- Marketing Support
- Critical Thinking
- Continuous Professional Improvement
- Effective Scheduling
- Social Perceptiveness
- Cultivated interpersonal skills by building positive relationships with others
- Passionate about learning and committed to continual improvement
- Proven ability to develop and implement creative solutions to problems
Yoga Instructor
I teach yoga and functional training at EOS gyms and I am in the process of getting my yoga teaching certificate.
Timeline
Business Development Associate - Metro National Title
04.2018 - Current
Legal Assistant - Greg Ericksen Attorney at Law
01.2003 - 10.2020
Import Supervisor - Expeditors International Of Washington Inc
01.1996 - 08.2002
Weber State University - Associate of Science, General Studies
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