Melissa Martin
Aurora,CO
Overview
12
12
years of professional experience
Work History
Collections Manager
PBCM
Greenwood Village, CO
09.2019 - 04.2020
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out to customers to collect outstanding payments via one-time or negotiated installment methods.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Monitored and managed collection efforts by continuously auditing accounts and reports: developed and executed successful new approaches.
Collection Manager
Paladin Commercial Group LLC
Centennial, CO
02.2014 - 05.2016
- Promoted from a top B2B Sales Associate to Collection Manager. Developing and creating the collection department.
- Arranged for debt repayment and established repayment schedule based on customer financial profile and our clients requirements.
- Oversaw and trained new employees on collection methods, documentation requirements, most effective skip tracing and performance strategies.
Assistant General Manager
PBCM
Greenwood Village, CO
01.2008 - 02.2014
- Supervised and trained 35+ collectors and 4 Collection Managers. Goal development, proformance appraisals to achieve goals, strengthen and maximize collections
- Recognized as top collector for 2 years and top supervisor for 4 years
- Motivated and led team members to work together to achieve targets.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Education
GED -
Emily Griffith Technical College
Denver, CO06.2007
Skills
Seasoned professional with ten year record of providing exceptional collections management and financial business leadership Decisive, strategic and performance driven with strengths in personnel management, troubleshooting and collection conflict resolution Successful history of developing and strengthening teams, departments and community relationships while supporting diversity History of providing quality client service with a professional and courteous demeanor Highly trained collections agent and collection manager with a reputation for effectively negotiating agreements, persuasively communicating with debtors/customers and closing deals Well-versed in many successful techniques
Timeline
Collections Manager
PBCM
09.2019 - 04.2020
Collection Manager
Paladin Commercial Group LLC
02.2014 - 05.2016
Assistant General Manager
PBCM
01.2008 - 02.2014
GED -
Emily Griffith Technical College