Melissa Martinez
Dallas,TX
Summary
To contribute my energy, creativity and cheerful demeanor to a growing company that will allow me to expand my knowledge.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Ulta
04.2019 - 11.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Member Service Specialist
Credit Union Of Texas
11.2016 - 11.2018
- Maintain member accounts
- Assist members with bookkeeping and checking account issues
- Educate members on applicable products to enhance their banking experience
- Reset mobile application and website logins
- Help with bill payer questions and troubleshoot basic website issues
Teller
J.P. Morgan Chase
02.2015 - 11.2016
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Custodian to our indoor eATM.
- Performing settlement, adding cash and removing cash/check deposits weekly.
- Greet customers enterting branch.
- Sort, count, and wrap currency and coins.
Education
High School Diploma -
Advantage Academy
Grand Prairie, TX2009
Skills
Customer and Personal Servicing Judgment and Decision Making Learning Strategies 10 Keys By Touch
- credit, Decision Making, funds, Issue receipts, money, maintain records, written
Timeline
Customer Service Cashier
Ulta
04.2019 - 11.2019
Member Service Specialist
Credit Union Of Texas
11.2016 - 11.2018
Teller
J.P. Morgan Chase
02.2015 - 11.2016
High School Diploma -
Advantage Academy