Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Martinez

West Palm Beach

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist

MSPB Neurology
04.2022 - 01.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Front Desk Receptionist

Dr.Michael J. Sinclair
05.2020 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Scheduled, coordinated and confirmed appointments and meetings.

Front Desk Assistant

The Pediatric Center
06.2013 - 05.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple patient interactions simultaneously.
  • Oversaw fast-paced front desk operations and patients' needs at busy facility.
  • Developed and maintained positive relationships with patients for satisfaction.
  • Trained new staff members in customer service techniques and clinic operations.
  • Kept accounts in balance and ran daily reports to verify totals all payments have been collected.

Head Medical Assistant

Children's Endocrine and Diabetes Care
05.2009 - 06.2013
  • Maintained a clean and organized work environment, ensuring compliance with safety and hygiene standards.
  • Expedited lab results by maintaining close relationships with laboratory personnel and promptly addressing any delays or discrepancies.
  • Reduced errors in medical billing by conducting regular audits and providing staff training on insurance policies.
  • Served as the primary point of contact between patients and healthcare providers, fostering positive relationships through clear communication.
  • Oversaw the maintenance of medical equipment, ensuring all tools were properly cleaned, sterilized, and in working condition for use during patient care.
  • Trained new medical assistants in clinical tasks, administrative duties, and office protocols to maintain seamless operations.

Education

Medical Assistant Certification -

Medvance Institute
West Palm Beach, FL
06-2001

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Work prioritization

Languages

English
Spanish

Timeline

Front Desk Receptionist

MSPB Neurology
04.2022 - 01.2025

Front Desk Receptionist

Dr.Michael J. Sinclair
05.2020 - 04.2022

Front Desk Assistant

The Pediatric Center
06.2013 - 05.2020

Head Medical Assistant

Children's Endocrine and Diabetes Care
05.2009 - 06.2013

Medical Assistant Certification -

Medvance Institute

Similar Profiles

CREATE PROFILE
Melissa Martinez