MELISSA MARTINEZ
Caldwell,ID
Summary
Customer focused Customer Service Representative skilled in responding to customer inquiries in a clear concise and friendly manner. Adept at using Microsoft office applications to facilitate front desk procedures while performing excellent service with strong communication skills with a positive attitude to getting the job done.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Swift Lift Express
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Hendricks Veterinarian Hospital
06.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. While confirming appointments, communicated with clients and updated client records. Managed multiple tasks and met time-sensitive deadlines. Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Phone Banker
Wells Fargo
08.2018 - 11.2020
- Quickly answering customer inquiries in a friendly and courteous manner while delivering exceptional service to customers by going out of the way to please them while following strict procedures that meet compliance guidelines. Identify and offer customers the products and services they need and want to succeed financially. Quickly think of alternative options to meet ever customers need.
Supervisor
Little Caesar Enterprises Inc.
05.2016 - 08.2018
- Identified and corrected performance and personnel issues negatively impacting team and business operation. Provide excellent customer service while prepping, cooking and serving food. Working in a fast pace team oriented environment.
Education
High School Diploma - undefined
Vallivue Academy
Caldwell, IDSkills
- Interpersonal/communication
- Time Management
- Problem Solving
- Adaptive Team Player
- Microsoft Office Expertise
- Call Center Experience
- Multitasking
- Organized
Timeline
Customer Service Representative
Swift Lift Express
08.2022 - Current
Customer Service Representative
Hendricks Veterinarian Hospital
06.2021 - 08.2022
Phone Banker
Wells Fargo
08.2018 - 11.2020
Supervisor
Little Caesar Enterprises Inc.
05.2016 - 08.2018
High School Diploma - undefined
Vallivue Academy
Similar Profiles
Kaila MoloneyKaila Moloney
Accounts & OHS Manager at SWIFT LIFT pty LtdAccounts & OHS Manager at SWIFT LIFT pty Ltd
Austin RountreeAustin Rountree
Senior Field Supervisor and Technician at Express Lift SolutionsSenior Field Supervisor and Technician at Express Lift Solutions
SAMUEL JONABI ODHIAMBOSAMUEL JONABI ODHIAMBO
Director of Operations at ROYAL SWIFT EXPRESS LTDDirector of Operations at ROYAL SWIFT EXPRESS LTD