Melissa Martinez
Whittier,California
Summary
Achieved high levels of patient satisfaction through dedicated care and support. Cultivated a compliant practice environment by adhering to regulatory standards. Developed rapport with patients, enhancing their overall experience through strong communication skills.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
PIH Health
Whittier, CA
2023 - Current
- Managed all aspects of patient scheduling, including new patient appointments, direct referrals to appropriate specialists (e.g., Electrophysiology, Interventional Cardiology), and time-sensitive follow-up care for urgent care and hospital discharges.
- Procedural Scheduling: Coordinated and scheduled a high volume of complex cardiac diagnostic and imaging interventional testing (e.g., stress tests, echocardiograms, Holter monitors, cardiac catheterizations) as directed by providers for patients being discharged from the hospital
- Referral Management: Efficiently processed and tracked referrals, pre-authorizations, and insurance verifications to ensure seamless continuity of care and minimize patient appointment delays.
- Administrative Excellence: Maintained meticulous Electronic Medical Records (EMR), ensuring all patient data, test results, and correspondence were accurately filed and readily accessible, supporting efficient patient-doctor communication.
Medical Assistant
Caduceus Specialty
04.2021 - 12.2022
- Performed vital signs, phlebotomy, and other clinical duties
- Scheduled appointments and managed electronic medical records
- Organized charts, documents and supplies to maintain team productivity.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidentiality by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assist the provider in minor procedures that include in office vasectomy, cystoscopy’s, biopsies
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Preparing and sterilizing medical instruments and equipment
- Assisting with patient education and follow-up care
- Maintaining the cleanliness and organization of the office and exam rooms
- Educating patients about foot and ankle care, including proper hygiene and the use of orthotics
- Removing ear wax and foreign objects from the ear
- Providing support and guidance to patients with chronic foot and ankle conditions
- Administering hearing tests and maintaining hearing test equipment
Medical Assistant
Bergman Medical Group
03.2018 - 03.2021
- Responsible ordering appropriate lab tests, x-ray’s, authorize prescription refills, under the supervision of physician.
- Submit urgent referrals for specialists in strict time constraints.
- Document and interview patient for mental and functional assessments.
- Responsible for reviewing patient’s current medications, dosage, and dosage schedule on each visit along with records in the medical record along with information.
- Responsible for inputting and documenting previous medical records, obtaining reports consultations prior to patients visit.
- Administered patient injections and assist physician with minor office surgeries.
- Properly identifying urgent labs specimens for transport.
- Assist as a back office floater when needed.
- Properly restocked and take inventory of medical equipment and supplies.
- Used Bi-lingual skills to communicate lab results/concerns between Spanish speaking patient’s and physician.
Medical Assistant
Dr. Robert Mecum Gastroenterologist
10.2017 - 12.2017
- Greeted more than 35 patients daily prepared them for exam and assessed and recorded vital signs.
- Prepare exam rooms before and after patients visit, ensuring the instrument and environment is clean.
- Obtained patients medical records from hospital’s and physician’s offices for physician’s review.Entered data demographic information, scanned medial history, diagnostic procedure.
- Answered phone calls and returned patient phone calls; called in prescriptions under direct supervision of the doctor.
- Ensure that all related patients appointments are provided in a timely manner and coordinated to patient convenience.
- Transformed often times hectic office routine into calming environment for agency administrators and trainees.
Education
Medical Assistant - undefined
American Career College at Anaheim
10.2016
Skills
- Proficiency in electronic medical record systems (EMR)
- Excellent communication and customer service skills
- Attention to detail and ability to multitask
- Knowledge of medical terminology and patient privacy Laws (HIPAA)
- Ability to take and record vital signs, such as blood pressure, pulse, and temperature
- Ability to schedule appointments and manage patient records
- Basic computer skills, such as typing and using email and office software
Timeline
Medical Assistant
Caduceus Specialty
04.2021 - 12.2022
Medical Assistant
Bergman Medical Group
03.2018 - 03.2021
Medical Assistant
Dr. Robert Mecum Gastroenterologist
10.2017 - 12.2017
Medical Assistant - undefined
American Career College at Anaheim
Medical Assistant
PIH Health
2023 - Current